key Requirements
1 years experience in similar positionlanguage English-IntermediateJob Description
Job Description
1) Reviewing incoming tickets, identifying the nature of incidents and requests, and ensuring that tickets are accurately categorized, templated, and parameterized before dispatching them to the appropriate Service Desk or support teams.
2) This role requires a keen eye for detail, adherence to guidelines, and effective communication to ensure smooth ticket processing and resolution.
3) Basic knowledge of IT concepts for troubleshooting hardware and software issues is also required.
Requirments
1) Education: Bachelor's degree in IT, Computer Science, Communications, or a related field.
2) Language: Good written and verbal communication skills in English.
3) Adaptability: Ability to work effectively in a fast-paced environment.
4) Collaboration: Team player with a collaborative mindset.
5) Technical Familiarity: Familiarity with ticketing systems and IT workflows.
Job Requirements
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