About SnappPay

SnappPay is the first and leading BNPL provider in Iran, started in 2020. We are leveraging Financial Technologies to reshape Iranian’s experience of consumer credit.
Supporting Snapp Group’s mission of enhancing Iranian people's quality of life through Internet services, SnappPay’s mission is to bring financial freedom to all Iranian by providing them with better, smarter and more efficient solutions for payment and shopping.

Responsibilities:

• Manage client accounts after contract signing and ensure successful onboarding and activation.
• Build and maintain long-term relationships with partner companies and key stakeholders.
• Follow up on activation processes and ensure smooth operational execution.
• Monitor client performance, usage, and satisfaction levels regularly.
• Identify client needs and provide suitable solutions to increase engagement and retention.
• Coordinate with internal teams to resolve operational or technical issues.
• Analyze account performance data and prepare action plans to improve results.
• Handle client requests and follow tasks end-to-end until resolution.
• Reduce churn and improve retention through continuous follow-up and relationship management.
• Prepare reports and provide regular updates on account status and performance.

Requirements:

• Strong communication and relationship management skills.
• Negotiation and problem-solving abilities.
• Experience in account management, customer success, or client relationship roles.
• Experience in FinTech or digital services is a plus.
• Ability to manage multiple accounts simultaneously.
• Data-driven mindset with analytical skills.
• Strong sense of ownership and follow-through.
• Teamwork and cross-functional collaboration skills.
• Familiarity with operational processes and client onboarding.
• Proficiency in Microsoft Excel and Microsoft Office tools.