At Rooberah, we have an online software service with global reach. To keep our 24/7 customer support running flawlessly, we are looking for a motivated, capable, and highly fluent English communication-in-love person with the ability to speak Armenian to join our support team.

This is an international role specifically for Armenian people living in Iran, willing to relocate to Yerevan!

The Context: What makes this role unique?
Rooberah operates B2B-ly, meaning our clients are other businesses. There is a massive difference between B2B and B2C support. For businesses, problems are deeper, more complex, and carry much higher stakes. That’s why support is our front-line, and customer satisfaction is our ultimate mission.
We truly believe that happy customers come from two things: a great product and exceptional support!

Your Responsibilities & Duties:

• Master the Product: Deeply understand all aspects and features of our software.
• Be a Problem Solver: Communicate effectively, diagnose issues, and provide the best solutions.
• Show Up for the Team: Be reliable during assigned shifts to ensure uninterrupted 24/7 coverage.
• Bridge the Gap: Escalate root-cause technical issues to internal teams for effective resolution.
• Work Flexible Hours: Work a mix of day and night shifts (typically 2 night and 3 day shifts a week).
• Relocate: Be ready and willing to relocate to Armenia.

What We Are Looking For (Requirements):

• The Right Heart: Deep empathy and a strong motivation to keep customers happy.
• The Right Mind: High intelligence to grasp the product quickly and identify issue patterns.
• Flawless English: High fluency across all 4 skills—all communication is in English. (Teaching/study background is a plus!)
• Armenian Speaker: Fluency in Armenian, a valid passport, and the ability to relocate.
• Bonus Languages: Ability to speak French, Spanish, German, or Turkish is a major plus.
• Team Spirit: A strong passion for teamwork and collaboration.
• Shift Readiness: Flexibility for a rotating schedule (around 22 day/night shifts per month).
• Experience: Prior customer support or English-centric work experience is a big advantage.

Perks & Benefits of Working at Rooberah:

• Supplementary health insurance
• Healthy lifestyle budget
• Learning allowance
• Team-building budgets
• Complimentary breakfast, lunch, and dinner
• Corporate online-taxi panel
• Unique Experiences budget

Important Details:
Location: This is an in-person role located in Armenia.

Ready to apply?
If you have the skills listed above and want to experience life in Armenia, in a dynamic, fast-paced startup environment—complete with all its energy, agility, and excitement—send us your resume! We can't wait to meet you.