Job Description

• Own and manage the lifecycle of products related to top-up, internet packages, voice, SMS, and other related value-added services.
• Gather, analyze, and prioritize business, customer, and stakeholder requirements and translate them into user stories and the product backlog.
• Work closely with Marketing, Sales, IT, Software Development, Operations, and Data Analytics teams to design, develop, and launch new products.
• Analyze customer behavior, market trends, and competitor activities to identify growth opportunities and product improvement areas.
• Design and develop commercial offerings, campaigns, promotions, and new bundles aimed at increasing revenue, acquiring customers, and enhancing customer experience.
• Define and monitor key product performance indicators KPIs, including revenue, number of subscribers, activation rate, conversion rate, retention rate, and customer satisfaction.
• Prepare business documentation, product requirements, and acceptance criteria.
• Manage and prioritize the product backlog and ensure product development is aligned with business objectives.
• Actively participate in Agile ceremonies, including Sprint Planning, Backlog Refinement, Sprint Review, and UAT.
• Evaluate the performance of existing products and provide data-driven and business-oriented improvement recommendations.
• Contribute to the development of product strategy and roadmap.
• Continuously monitor product launch results and provide analytical reports to stakeholders.

Qualifications & Requirements

• Minimum bachelor’s degree in Industrial Engineering, Management, Information Technology, Computer Engineering, MBA, Business Administration, or related fields.
• Minimum 4 years of relevant work experience in Product Management, Product Ownership, Business Analysis, or digital product management.
• Experience in the telecom, ICT, mobile operator, or digital business sectors is considered an advantage.
• Familiarity with top-up products, telecom bundles, sales campaigns, and telecom revenue models is considered a significant advantage.
• Strong understanding of Product Ownership and Agile/Scrum concepts.
• Ability to write user stories and acceptance criteria and manage the product backlog.
• Ability to analyze business data and extract actionable insights.
• Familiarity with data analysis and reporting tools such as Excel, Power BI, SQL, or similar tools.
• Ability to prepare business documentation and management reports.
• Strong analytical thinking and problem-solving skills.
• Ability to manage stakeholders and collaborate effectively across departments.
• Strong communication, presentation, and negotiation skills.
• Results-oriented mindset with a high sense of ownership and responsibility.