product analyst

We are looking for a detail-oriented and analytical Product Operations Analyst to join our Business team and help monitor, analyze, and improve the performance of our cloud services and customer experience. 

In this role, you will be responsible for monitoring cloud services, analyzing customer usage and service status, validating billing and usage reports, reviewing service health across portals and consoles, and identifying and following up on operational issues and product inconsistencies. 

This role sits at the intersection of Product, Operations, and Customer Experience, and plays an important role in maintaining service reliability and improving user experience. 

• Monitor and analyze cloud services performance and operational status 

• Analyze customer usage patterns and service consumption 

• Validate billing, usage reports, and operational data 

• Review dashboards and management panels to identify issues and 

inconsistencies 

• Prepare operational and product analysis reports 

• Collaborate with Product, Technical, and Support teams to improve service 

quality 

• Strong analytical and data-driven mindset 

• High attention to detail and sense of responsibility 

• Familiarity with cloud concepts and infrastructure services 

• Ability to work with dashboards and monitoring tools 

• Problem-solving and follow-up skills 

• Good communication and cross-team collaboration 

• Strong ownership and accountability on tasks