Provide timely support to insurance agents and sales partners through different communication channels.

Respond to inquiries and resolve issues related to the platform, products, and sales processes.

Follow up on open cases and ensure timely resolution.

 Build and maintain strong relationships with sellers to improve their overall experience.

Coordinate with internal teams to address and escalate complex issues when needed.

Monitor seller feedback and identify opportunities for process improvement.

Maintain accurate records of interactions and activities in CRM systems.

 Assist in onboarding and educating new sellers on platform features and processes.

 Prepare reports and provide insights regarding seller challenges and recurring issues