Job Title: Project Coordinator – Electrical & Security Systems

Location: Remote

Position Type: Full-Time

Company: Metrobit Inc. Ontario, Canada https://metrobit.ca/security/ 
Department: Operations
Reports To: Operations Manager

Working days on hours: Monday to Friday 8am to 4pm Toronto Time

Remuneration: Base Salary of CAD $500-700 (depending on candidate qualification) and performance bonus of up to 15%

Application Questionnaire: https://zfrmz.com/fYxvoFJXonto2RCr0R70

 

Position Summary

Metrobit Inc. is seeking a highly organized and proactive Project Coordinator to support the successful delivery of electrical, low-voltage, and security systems projects. The successful candidate will coordinate field technicians, manage service and project activities, oversee work order and ticket workflows, and ensure effective communication between customers, technicians, suppliers, and project stakeholders.

The role requires strong administrative, technical coordination, scheduling, and customer service skills, with the ability to manage multiple projects and service requests simultaneously in a fast-paced environment.

Key Responsibilities

Project Coordination

Coordinate the execution of electrical, low-voltage, and security systems projects from initiation to completion.
Support Project Managers in planning, scheduling, tracking, and reporting project activities.
Monitor project milestones, deliverables, and timelines to ensure successful completion.
Maintain project documentation, reports, drawings, permits, and records.
Coordinate site access requirements and communication with customers and subcontractors.

Technician Scheduling & Workforce Coordination

Schedule and dispatch field technicians based on project priorities, skill sets, locations, and customer requirements.
Manage technician calendars and daily work assignments.
Optimize technician utilization and travel efficiency.
Coordinate emergency service calls and priority requests.
Track technician attendance, availability, and project progress.

Service Ticket Management

Receive, review, and triage incoming service requests.
Assign service tickets to appropriate technicians or subcontractors.
Monitor ticket progress and ensure timely resolution.
Follow up on open service requests and escalations.
Verify completion of service activities and ensure proper documentation is submitted.
Close service tickets upon completion and customer acceptance.
Generate service reports and maintain accurate records within the company's ticketing system.

Customer & Jobsite Coordination

Serve as a primary point of contact for customers regarding project and service activities.
Schedule site visits, installations, maintenance appointments, and service calls.
Coordinate with customer representatives, property managers, general contractors, and consultants.
Communicate project updates, delays, and completion status to stakeholders.
Ensure customer satisfaction through professional and responsive communication.

Materials, Tools & Logistics Management

Coordinate procurement and delivery of tools, equipment, and project materials to job sites.
Track material requirements and inventory levels.
Liaise with suppliers and vendors to ensure timely deliveries.
Verify materials received against purchase orders and project requirements.
Coordinate shipment tracking and logistics activities.
Assist with equipment allocation and tool management for field personnel.

Reporting & Documentation

Prepare project status reports, service summaries, and performance metrics.
Maintain accurate records of labor, materials, equipment, and service activities.
Update CRM, ERP, project management, and ticketing systems.
Support invoicing by ensuring all required project and service documentation is completed.
Assist in preparing project closeout documentation and customer handover packages.

Administrative Support

Assist with quotation follow-up and project administration activities.
Coordinate meetings and maintain project schedules.
Prepare meeting minutes and action item logs.
Support continuous improvement of operational processes and workflows.

Qualifications

• Education: Diploma or Bachelor's degree in Electrical Engineering, Electronics, Telecommunications, Project Management, Construction Management, or a related field preferred.
• Experience
• Minimum 5 years of experience in project coordination, service coordination, dispatching, or operations support.
• Experience within electrical contracting, security systems, telecommunications, low-voltage systems, or construction environments preferred.
• Experience managing service tickets, work orders, and technician scheduling is highly desirable.

Technical Knowledge

Knowledge of one or more of the following systems is considered an asset:

• CCTV and Video Surveillance Systems
• Access Control Systems
• Intrusion Alarm Systems
• Intercom Systems
• Structured Cabling Systems
• Networking Infrastructure
• Electrical Systems
• Building Automation Systems

Skills & Competencies

• Excellent organizational and multitasking abilities.
• Strong scheduling and coordination skills.
• Exceptional customer service and communication skills.
• Ability to prioritize and manage multiple concurrent activities.
• Strong problem-solving and decision-making capabilities.
• High attention to detail and accuracy.
• Proficiency in Microsoft Office Suite, particularly Excel, Word, Outlook, and Teams.
• Experience with CRM, ERP, project management, and ticketing platforms.
• Ability to work independently in a remote environment.

Key Performance Indicators (KPIs)

• Technician utilization and scheduling efficiency.
• Service ticket response and closure times.
• Customer satisfaction ratings.
• On-time project delivery performance.
• Accuracy of project documentation and reporting.
• Reduction of service backlog and unresolved tickets.
• Material delivery and logistics performance.

Working Conditions

• Fully remote position.
• Occasional work outside normal business hours may be required to support emergency service requests.
• Participation in virtual meetings with customers, technicians, suppliers, and project teams.
• Ability to coordinate projects across multiple geographic regions and time zones.
• This version is suitable for recruitment and can also be adapted into a formal employment agreement with reporting structure, compensation, probation period, and performance review requirements.