The Reconciliation Supervisor is responsible for overseeing end-to-end reconciliation processes within the organization, ensuring accuracy and integrity of financial transactions across insurance, and digital payment platforms. The role involves supervising reconciliation activities, managing unresolved transaction discrepancies, improving operational controls, and leading a team to ensure timely and accurate financial reporting.

Key Responsibilities:
• Supervise daily reconciliation of premium collections, claims disbursements, broker commissions, bank settlements, and payment gateway transactions.
• Ensure timely completion of daily, weekly, and monthly reconciliation cycles.
• Investigate and resolve reconciliation breaks, unmatched transactions, and settlement discrepancies.
• Lead and supervise reconciliation analysts and finance operations staff.
• Ensure compliance with company financial controls and regulatory requirements.
• Prepare dashboards, and operational performance reports.
• Collaborate payment partners, operations, and technology teams.
• Identify opportunities for process improvement and reconciliation automation.

Qualifications & Requirements:

Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
• 4–7 years of experience in reconciliation, finance operations, settlements, or accounting.
• Prior supervisory or leadership experience preferred.
• Strong understanding of reconciliation and settlement processes.
• Advanced Microsoft Excel skills.
• Excellent analytical and problem-solving skills.
• Strong communication and stakeholder management abilities.
• High attention to detail and accuracy.