Senior Business Analyst

Join SnappBox - The Largest On-Demand Last Mile Delivery Service in the Middle East!

Are you passionate about optimizing business operations and driving performance analytics? SnappBox is seeking an Operations Performance Analyst to join our dynamic team. In this role, you will be responsible for resolving issues, evaluating performance, and implementing data-driven decisions to enhance our customer-centric approach.

 

About Us

SnappBox is the leading on-demand delivery service in the Middle East, dedicated to providing fast, reliable, and efficient delivery solutions. Our mission is to revolutionize the delivery industry with innovative technology and a commitment to customer satisfaction. We value collaborative excellence, continuous improvement, and a data-driven mindset to ensure we meet and exceed our customers' expectations.

 

Key Responsibilities

●        Analyze logistics operations to identify performance trends and areas for improvement.

●        Analyze large datasets to identify trends, patterns, and insights to drive operational efficiency.

●        Utilize data analytics tools to generate insights and recommendations for operational improvements.

●        Develop and implement QC processes to ensure delivery and logistics operations meet the company's quality standards.

●        Work closely with stakeholders (e.g., operations, logistics, product, customer support) to understand their needs and provide data-driven solutions.

●        Developing and maintaining SOPs for all logistics and delivery processes to ensure consistency and quality.

●        Conduct root cause analysis of operational issues, develop corrective action plans, and translate analysis results into business recommendations.

●        Regularly reviewing and assessing the effectiveness of QC measures and making necessary adjustments.

●        Lead operational improvement initiatives and drive execution across cross-functional teams

●        Define and monitor key operational metrics related to delivery performance, courier productivity, service quality, and customer experience.

●        Design and implement operational experiments and evaluate their effectiveness through data analysis.

●        Support strategic decision-making by translating analytical findings into business recommendations.

●        Develop and maintain P&L for this business line.

●        Support planning activities and drive roadmap execution.

 

Qualifications

. At least 2 years of experience in data analytics in one of the fields: operations, logistics, supply chain management, and business analytics.
. Strong analytical skills and proficiency in data analytics tools (we are using Python, SQL, and Power BI).
. Project management skills to coordinate and manage QC initiatives and data projects.
. Excellent problem-solving abilities and attention to detail.
. Ability to identify and address quality issues promptly.
. Ability to work independently and as part of a team.
. Knowledge of logistics operations and systems is a plus.
. Excellent communication and interpersonal skills are a must, with fluency in both Persian and English.
. Bring a strategic and analytical mindset, with the ability to envision and execute innovative solutions to complex operational challenges.
. Thrive in a fast-paced environment, with the ability to work under pressure and meet tight deadlines. 24/7 availability to address urgent issues is essential.
 

Benefits

. Competitive salary and performance-based bonuses.
. Transportation discount and voucher
. Organizational food discount
. Learning budget
. Comprehensive health, dental, and vision insurance.
. Opportunities for professional growth and development.
. A collaborative and innovative work environment.
. Hybrid and flexible working hours
 

If you are passionate about logistics and analytics and want to be part of a forward-thinking company, we would love to hear from you!