Position: Documentation & Operation Specialist (International Freight Forwarding)
We are seeking a motivated and detail-oriented professional to join our team in the role of Documentation & Communication Specialist within our international freight forwarding operations.
Key Responsibilities:
- Communicate with overseas agents and representatives via email and telephone
- Monitor and track shipments end-to-end until final delivery
- Maintain regular communication with customers and provide timely shipment status updates
- Enter and manage shipment data in the OTMS system
- Coordinate with carriers to obtain necessary shipping documents
- Receive, verify, and organize shipping and transport documents
- Ensure accurate and timely reporting of shipment status and updates
- Liaise with internal departments to ensure smooth operational workflow
Requirements & Qualifications:
- Strong interest in teamwork and collaborative work environment
- Good communication and coordination skills
- Familiarity with international trade documents, customs procedures, and freight forwarding operations
- Proficient in specialized logistics and shipping systems, including OTMS, shipping platforms, customs systems, and EPL portal
- Strong organizational skills and attention to detail
- Ability to manage multiple shipments and follow up effectively
Preferred Attributes:
- Responsible, proactive, and solution-oriented mindset
- Ability to work under pressure in a fast-paced logistics environment
- Customer-focused approach with strong follow-up discipline
- Knowledge of Turkish language is considered an advantage