Warehouse/Logistics QMS Supervisor

The Warehouse/Logistics QMS Supervisor plays a pivotal role in ensuring the smooth functioning of warehouse operations and alignment between the Logistics & Warehouse team, M&S departments, and branches. His/her areas of impact are M&S launches and activities, and eliminating short shipments (including transportation cost and product destruction). The incumbent must be able to monitor and control inventory and the product life cycle (cigarettes in particular), act as a process facilitator, and suggest and provide cost-efficient solutions with the intent to minimize cost and inventory. The role requires expertise in planning, organizing, and supervising warehouse activities in detail, and daily presence in the warehouse (at least 3–4 hours). He/She must be able to act as a problem solver to analyze, justify, evaluate, and create solutions for common warehouse challenges and issues, adapt problem-solving approaches based on the environment and complexity of issues, and continuously improve processes to enhance efficiency. The incumbent is accountable for the warehouse management system (including product creation, verification, documentation accuracy, and deliveries), warehouse outcomes and results, and exercising freedom to act within established guidelines (EHS P&C) with M&S departments, impacting end results through effective coordination of warehouse operations activities. This is a full-time job and may require occasional evening or weekend shifts to accommodate operational needs.

Main Areas of Responsibility
JTI assets protection, inventory control, and stocktaking:

• Monitor stock levels and coordinate with procurement teams with the aim to minimize inventory.
• Ensure accurate record-keeping of incoming and outgoing shipments.
• Assist in inventory audits and cycle counts (daily, weekly, monthly).
• Participate in stock take operations, archive relevant documents, and assist branch coordinators with WMS troubleshooting.
• Maintain warehouse safety against probable crises such as flood, earthquake, etc.

Documentation and Reporting:

• Warehouse Management System (Odoo): ensure the system is always up to date by verifying the accuracy of product definitions, units of measurement, lots, operations, etc.
• Control and check documents (incl. invoice, green paper, packing list, etc.).
• Prepare shipping documents, including bills of lading and packing lists.
• Ensure the QC operation for newly received products is completed.
• Generate reports on inventory levels, order fulfillment, and warehouse efficiency.
• Maintain accurate records of damaged or returned goods.

Logistics Support:

• Supervise shipping and receiving activities (collecting orders, booking vehicles, suggesting the best available vehicle and schedule, receiving Delivery Service Providers (DSP) invoices and verifying them).
• Collaborate with carriers and freight forwarders.
• Ensure transportation invoice files are always up to date.
• Optimize transportation routes and delivery schedules.

Safety Compliance:

• Enforce safety protocols for warehouse staff.
• Conduct regular safety inspections and training sessions.
• Maintain safety records and incident reports.
• Attend the monthly EHS meeting and follow up on tasks.

Team Collaboration:

• Assist in training new team members.

Functional Skills:

• Advanced Microsoft skills (Outlook, Excel, PowerPoint)
• Attention to detail and strong organizational abilities
• Preferably physical stamina for lifting and moving inventory