Operations Performance Manager

Join SnappBox - The Largest On-Demand Last Mile Delivery Service in the Middle East!

Are you ready to lead and innovate in a dynamic environment? SnappBox is looking for a Performance Manager to join our team. In this role, you'll take full ownership of service level, identify growth opportunities, build strong relationships with key accounts, and drive team innovation. Your leadership will be crucial for building and enabling a team for strategic planning, conducting root cause analysis, and budget management, all while maintaining high customer satisfaction.

About Us

SnappBox is the leading on-demand delivery service in the Middle East, dedicated to providing fast, reliable, and efficient delivery solutions. Our mission is to revolutionize the delivery industry with innovative technology and a commitment to customer satisfaction. We value collaborative excellence, continuous improvement, and a data-driven mindset to ensure we meet and exceed our customers' expectations.

Key Responsibilities

• Performance Monitoring: Using data analytics to track and improve performance, cost management, and ensuring targets are met.
• Operational Efficiency: Streamlining delivery processes to ensure timely and cost-effective service.
• Take full ownership of Service Level Agreements (SLAs), ensuring all commitments are met and exceeded, and continuously improving service delivery standards.
• Identify opportunities for growth and expansion of new services, developing and implementing strategies to capture new markets and enhance service offerings.
• Build and maintain strong relationships with key accounts, understanding their needs and ensuring their satisfaction with our services.
• Drive innovation within the team, encouraging creative solutions and the adoption of new technologies to improve operations and customer experience.
• Conduct thorough root cause analysis to identify underlying issues and implement effective solutions to prevent recurrence.
• Team Leadership: Leading, motivating, and developing team members to achieve their best.
• Customer Satisfaction: Addressing customer issues promptly and effectively to enhance the overall customer experience.
• Strategic Planning: Implementing business strategies and translating them into actionable plans for the team.
• Budget Management: Overseeing financial aspects, including budgeting and cost control.

Qualifications

• At least 4 years of experience in business management in at least one of these fields: logistics, data analytics, operations, supply chain management, business analytics.
• Excellent communication and interpersonal skills are a must, with fluency in both Farsi and English.
• Proven experience in business operations and performance analysis.
• Strong analytical skills and proficiency in data analytics tools (we are using Excel, SQL, and Power BI).
• Strong analytical skills and experience with quantitative data analysis, deep actionable insights, modeling, and advanced test plan design and analysis.
• Proactive problem-solving and ability to anticipate issues and develop innovative solutions to complex problems.
• Knowledge of logistics operations and systems.
• Demonstrated ability to take full responsibility for projects from inception to completion, ensuring high-quality outcomes and accountability for results.
• Bring a strategic and analytical mindset to the table, with the ability to envision and execute innovative solutions to complex operational challenges.
• Thrive in a fast-paced environment, with the ability to work under pressure and meet tight deadlines. 24/7 availability to address urgent issues is essential.

Benefits

• Competitive salary and performance-based bonuses.
• Transportation discount and voucher.
• Organizational food discount.
• Loans.
• Learning and development budget.
• Comprehensive health, dental, and vision insurance.
• Opportunities for professional growth and development.
• A collaborative and innovative work environment.
• Hybrid and flexible working hours.

If you are passionate about logistics and analytics and want to be part of a forward-thinking company, we would love to hear from you!