Vendor Retention Specialist

Responsibilities: 

• Analyzing data to identify vendors who may be at risk of leaving the platform, and negotiate with them to proactively engage with these vendors, address their concerns, and resolve any issues to retain their business and restore their activity on the platform.
• Providing excellent customer service to address any issues or concerns and ensure vendor satisfaction.
• Detecting vendors who have churned, negotiate with them to solve any issues that caused them to leave the platform and encourage them to return.
• Collaborating with other teams, such as marketing and service verticals, to ensure alignment and consistency in messaging and strategy.
• Renegotiating and reviewing contracts with vendors who need to make changes to their agreements to become reactive on the platform.

Requirements:

• Proficiency in Microsoft Office (Excel, Word, and PowerPoint) and Google Drive tools (Google Sheets and Google
•  Docs)Strong follow-up skills with the ability to proactively track and manage multiple tasks and projects to completion.
• Excellent communication skills, both written and verbal
• Strong interpersonal skills to build relationships with vendors and team members
• Flexibility and adaptability to changes in a fast-paced and dynamic environment
• Problem Solving ability

Benefits:

• Credit for: Vacations, Gym, Therapy
• Social Security & Complementary Insurance
• Educational platform of advanced courses
• Snappfood's Discount codes
• Loans