Saturday to Wednesday
-
Loan -Health insurance
-Parking space
-Flexible working hours
-Learning stipends
-Game room
-Snacks
-Breakfast
-Occasional packages and gifts
1001 - 5000 employees
Internet Provider / E-commerce / Online Services
Iranian company dealing only with Iranian entities
1395
Privately held
Loan توضیحات بیشتر
key Requirements
3 years experience in similar position PowerBI - Intermediate
Job Description
Responsibilities
- Own the continuous improvement of our insurance renewal operation by identifying growth opportunities, operational bottlenecks, and customer pain points.
- Analyze operational and customer data using SQL and BI tools to uncover actionable insights that improve conversion, productivity, and customer experience.
- Listen to customer calls and review agent interactions to identify patterns, friction points, best practices, coaching opportunities, and process improvements.
- Combine quantitative analysis with qualitative customer insights to identify high-impact opportunities.
- Design, prioritize, and run experiments to improve renewal conversion rates, agent performance, operational efficiency, and customer satisfaction.
- Translate insights into clear recommendations and business cases backed by data.
- Drive projects proactively by aligning stakeholders, removing blockers, following up relentlessly, and ensuring successful execution.
- Challenge existing processes and build scalable solutions rather than temporary fixes.
- Exceptional analytical thinking with the ability to turn data into practical business actions.
- Experience identifying operational inefficiencies and leading improvement initiatives.
- Ability to derive meaningful insights from both data and customer conversations.
- Experience designing, running, and evaluating experiments or continuous improvement initiatives.
- Proven track record of leading cross-functional projects and delivering measurable business impact.
- Strong SQL skills and the ability to independently extract, manipulate, and analyze data.
- Project management skills with strong attention to detail and excellent follow-through.
- A high level of ownership—you don't stop at identifying problems; you make sure they're solved.
- Comfortable working with Product, Engineering, Operations, Marketing, Data, and frontline teams to drive change.
- Curious, proactive, and persistent, with a bias for action and a passion for continuous improvement.
Job Requirements
Gender
Men / Women
Software
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