ABOUT THE ROLE
We are looking for a Commercial Account Manager to join our Commerce team and help grow our retail and marketplace business.
In this role, you will be responsible for building strong commercial relationships with suppliers and external sales channels, expanding our product portfolio, and driving revenue growth across multiple platforms.
You will work closely with Operations, Supply Chain, Marketing, and Product teams to ensure partners succeed and sales continue to grow.
KEY RESPONSIBILITIES
Supplier & Vendor Management
- Identify and onboard new suppliers and marketplace vendors.
- Build and maintain long-term relationships with business partners.
- Negotiate commercial terms and partnership agreements.
- Monitor supplier performance and drive continuous improvement.
External Sales Channels
- Manage relationships with external marketplaces such as Digikala, SnappShop, and future sales channels.
- Coordinate campaigns, promotions, and commercial opportunities with marketplace account/category managers.
- Resolve operational and commercial issues with external partners.
- Maximize visibility and sales performance across external platforms.
Commercial Growth
- Increase the number of active suppliers and products.
- Identify new revenue opportunities.
- Analyze competitors and market trends.
- Collaborate with Marketing to launch sales campaigns.
- Work with Supply Chain to ensure product availability.
Performance Management
- Monitor sales performance by supplier and sales channel.
- Track KPIs and prepare weekly business reports.
- Identify underperforming partners and develop improvement plans.
- Recommend pricing and assortment optimizations.
QUALIFICATIONS
Required
- 2+ years of experience in Account Management, Business Development, Category Management, Procurement, or E-commerce.
- Strong negotiation and communication skills.
- Excellent analytical and problem-solving abilities.
- Experience working with AI.
- Ability to manage multiple projects simultaneously.
Preferred
- Bachelor's degree in Business, Management, Marketing, Industrial Engineering, or a related field.
- Experience working with online marketplaces.
- Experience in Retail or E-commerce.
- Familiarity with CRM and ERP systems.
- Knowledge of sales analytics and reporting.
SKILLS
- Commercial Negotiation
- Relationship Management
- Business Development
- Supplier Management
- Marketplace Operations
- Analytical Thinking
- Data-driven Decision Making
- Communication
- Time Management
- Presentation Skills
KEY PERFORMANCE INDICATORS (KPIs)
- Number of new suppliers onboarded
- Number of active vendors
- Growth in supplier sales (GMV)
- Growth of external sales channels
- Number of active SKUs
- Vendor activation rate
- Vendor retention rate
- Commercial campaign performance
- Revenue growth by channel
- Partner satisfaction
WHAT SUCCESS LOOKS LIKE
Within the first 90 days, you will:
- Successfully onboard new suppliers and marketplace vendors.
- Build relationships with key external sales platforms.
- Improve product assortment and active SKU count.
- Establish a regular supplier performance review process.
- Identify commercial opportunities that contribute to measurable revenue growth.
WHY JOIN US?
You'll play a key role in building a modern commerce organization that operates across retail, marketplace, and external sales channels.
This position offers the opportunity to work directly with leadership, influence business strategy, and help shape the future growth of our commerce ecosystem.