ABOUT THE ROLE
We are looking for an organized and detail-oriented E-commerce Content Specialist to manage product content and daily e-commerce operations across our Retail, Marketplace, and External Sales channels.
This role is responsible for publishing products, maintaining catalog quality, updating inventory and pricing, supporting marketplace operations, and ensuring products are accurately represented across all sales channels. You will work closely with the Commercial Account Manager, Operations, Marketing, and Product teams to ensure a seamless customer shopping experience.
KEY RESPONSIBILITIES
Product Content Management
- Create and publish new product listings.
- Write and maintain accurate product titles, descriptions, specifications, and attributes.
- Upload and manage product images and media.
- Ensure product information is complete and consistent.
- Maintain catalog quality across all sales channels.
Catalog Management
- Create and update product variants.
- Organize products into the correct categories.
- Manage product attributes, filters, and specifications.
- Review catalog quality and resolve content issues.
Inventory & Pricing
- Update product pricing based on commercial decisions.
- Maintain inventory accuracy across all channels.
- Monitor inventory synchronization and report discrepancies.
- Ensure products remain available for sale.
Marketplace Operations
- Manage product listings on external marketplaces such as Digikala, SnappShop, and future channels.
- Publish new products and update existing listings.
- Resolve listing errors and approval issues.
- Support marketplace campaigns and promotional events.
Retail Operations
- Support the daily operations of the 2Khat online store.
- Ensure products are properly categorized and merchandised.
- Monitor product visibility and availability.
Performance Monitoring
- Track catalog health and content quality.
- Monitor product availability.
- Prepare operational reports.
- Identify and report catalog or marketplace issues.
Cross-functional Collaboration
Work closely with:
- Commercial Account Manager
- Operations Team
- Marketing Team
- Product Team
- Finance Team
to ensure accurate product information and smooth commerce operations.
QUALIFICATIONS
Required
- 1+ years of experience in e-commerce, product content, catalog management, or marketplace operations.
- Experience working with online marketplaces (e.g., Digikala, SnappShop).
- Strong attention to detail.
- Excellent organizational and time management skills.
- Experience using AI tools to improve productivity.
- Ability to manage multiple priorities.
Preferred
- Bachelor's degree in Business, Marketing, Industrial Engineering, IT, or a related field.
SKILLS
- Product Content Management
- Catalog Management
- Marketplace Operations
- Inventory & Pricing Management
- Attention to Detail
- Content Writing
- Data Entry & Validation
- AI Productivity Tools
- Communication
- Time Management
KEY PERFORMANCE INDICATORS (KPIs)
- Product publishing turnaround time
- Number of products published
- Catalog accuracy rate
- Product content completeness
- Inventory synchronization accuracy
- Pricing accuracy
- Marketplace listing approval rate
- Product availability (in-stock rate)
- Campaign execution accuracy
- Catalog quality score
WHAT SUCCESS LOOKS LIKE
Within the first 90 days, you will:
- Take ownership of product content and catalog management.
- Ensure accurate and high-quality product listings across all sales channels.
- Improve catalog completeness and consistency.
- Reduce listing and content-related issues.
- Support successful campaign execution.
- Establish reliable processes for managing product content and marketplace listings.
WHY JOIN US?
You'll be part of a growing Commerce team responsible for scaling our Retail, Marketplace, and External Sales channels.
This role offers the opportunity to work on thousands of products, improve the customer shopping experience, and directly contribute to the growth of our e-commerce business.