CS/IMS Core Operations Manager

Mission

• To manage the operation of the Core CS/IMS Network on a national basis to:
• Ensure a high-quality CS/IMS services experience for the end user (customer).
• Provide 24-hour operation and maintenance of all Core CS/IMS Network functions.

Roles & Responsibilities

• Manage the relationship with other operators to ensure sufficient interconnect capacity and KPI-based quality.
• Liaise with Managed Services to ensure that the Core CS/IMS Network is operated/managed according to world best practices.
• Interface across the company with Marketing, Planning, NMC, and ITS to ensure seamless operation of the Core CS/IMS network/services.
• Interface with international organizations (e.g., ITU/3GPP/ETS/IEEE/IETF), vendors, and international telecommunication operators to ensure the network stays ahead with new technologies, products, and services in the Core CS/IMS network area.
• Manage access levels and permissions affecting and making any changes on Core CS/IMS elements such as HSS, MSS, STP/SPS, UDM, MGW, IMS, SBC, UPCF, ENS, etc.
• Manage network monitoring of all Core CS/IMS nodes (including but not limited to MSS/MGW/STP/SPS/HSS/UDM/IMS/SBC/UPCF/ENS), together with network optimization rules for applications.
• Manage vendors’ KPIs in the Core CS/IMS operations area, monitor SLAs as agreed in Managed Services, and monitor/report 3rd line support as per SLA.
• Manage day-to-day operational issues, troubleshooting, failures, and capacity of the Core CS/IMS network.
• Manage interconnect entity control via negotiating with different operators.
• Manage the team to provide and update the DRP/TRP/contingency plan for the Core CS/IMS network.
• Manage the operation of the Core CS/IMS network at various levels and initiate actions to improve quality, availability, and measurement.
• Maintain close technical links with all suppliers and manage SLAs with them.
• Forecast Core CS/IMS network capacity and prepare utilization and dimensioning plans.
• Manage operational aspects of the interface with the transmission supplier (TIC/TCP) in terms of interconnect issues.
• Manage integrity of Core CS/IMS network data configuration and software configurations, and manage integration of new services.
• Analyze cross-systems impact on Core CS/IMS network operation with the various vendors present in the network.
• Manage meeting Core Network operation objectives and ensure NP&SLA KPIs are met.
• Manage development of an automated and effective environment for the Core CS/IMS network, including aligning NP&SLA with the company.
• Manage task automation of repetitive work within the team using trending technologies and AI.
• Facilitate research, definition, specification, and integration of operational requirements for new Core CS/IMS network technologies and services supported by Network Operations.
• Manage preparation of regular and comprehensive reports on the progress and activities of the Core CS/IMS nodes (consolidated and vendor-specific).
• Manage troubleshooting of non-performance areas within the Core CS/IMS environment.
• Manage OSS components of the NP&SLA area for overall efficiency and trouble spots using network performance tools.
• Manage the application of ISO 9001 quality principles in all core network operations elements, including review and generation of quality procedures.
• Manage all core operations-related requirements within the financial requirements of the company, and manage all related expenditures.

Job Requirements

Education

• B.Sc. in Electronic, Telecommunication Engineering, or related field.
• Fluent in English.

Experience

• Minimum of 3 years of experience in an area of specialisation, with experience in supervising/managing others.
• Experience working in a medium to large organization.
• Experience in managing a technical team.