Account Management Specialist

Job Description
Snapp Doctor is looking for a proactive and results-driven Account Management Specialist to manage and grow relationships with our pharmacy partners (vendors). In this role, you will be the main point of contact for key pharmacy partners, responsible for onboarding, relationship management, performance follow-up, and ensuring smooth collaboration between partners and internal teams.

Responsibilities

• Manage the onboarding process of pharmacy partners and support them throughout the initial stages of collaboration.
• Act as the primary point of contact for key account (KA) vendors and maintain strong, long-term relationships.
• Build close communication channels with pharmacy partners and ensure their needs and concerns are addressed.
• Follow up on operational, financial, and business-related issues and coordinate with internal teams to resolve them efficiently.
• Monitor vendor performance, prepare regular reports, and provide actionable insights.
• Identify improvement opportunities and help solve vendor challenges.
• Collaborate with cross-functional teams to improve vendor experience and business growth.

Requirements

• 1–3 years of experience in Account Management, Customer Success, Vendor Management, Business Development, or B2B Sales (experience in the marketplace or healthcare/pharmacy industry is a plus).
• Strong communication, negotiation, and relationship management skills.
• Ability to build and maintain long-term relationships with business partners and key accounts.
• Strong problem-solving skills with the ability to handle operational and business challenges effectively.
• Ability to manage multiple accounts, prioritize tasks, and ensure timely follow-ups.
• Good understanding of account management processes, partner lifecycle, and performance tracking.
• Bachelor’s degree in Business, Management, Marketing, Communications, or a related field.
• Strong computer skills with working knowledge of Microsoft Excel, Microsoft PowerPoint, and Microsoft Word.

Preferred Competencies (Technical and Behavioral)

• A problem solver who can identify challenges, find practical solutions, and drive issues to resolution.
• Comfortable working in a fast-paced environment with changing priorities and multiple stakeholders.
• Detail-oriented and organized, with strong follow-up skills and the ability to manage multiple accounts simultaneously.
• A team player who can effectively collaborate with internal teams to deliver the best partner experience.
• Previous experience in healthcare, pharmacy, FMCG, marketplace, or startup environments.
• Existing network or experience working with pharmacies.
• Experience in field marketing, merchant acquisition, or B2B partnerships.