Virtualization & VDI Infrastructure Team Lead (Vista Digital)

Job Requirements
Technical Leadership & Infrastructure Ownership
Own the overall architecture, availability, scalability, performance, security, and lifecycle management of the organization's VDI and virtualization platforms.
Lead the technical direction and continuous evolution of the VDI infrastructure aligned with business objectives and technology roadmap.
Act as the technical authority and escalation point for all virtualization-related services and critical incidents.
Drive technical governance, establish engineering standards, operational procedures, and infrastructure best practices.

Enterprise Virtualization Expertise
Extensive hands-on experience in designing, deploying, configuring, administering, maintaining, optimizing, and troubleshooting VMware vSphere environments, including VMware ESXi and VMware vCenter Server.
Deep understanding of VMware Cluster Services, including HA, DRS, Storage DRS, vMotion, Storage vMotion, Distributed Switches, Lifecycle Manager, and Distributed Resource Management.
Strong experience with VMware Horizon, Unified Access Gateway (UAG), App Volumes, Dynamic Environment Manager (DEM), and enterprise VDI architecture.
Experience with VMware vSAN design, deployment, optimization, and lifecycle management.
Experience with VMware NSX-T or equivalent Software Defined Networking technologies is highly desirable.
Experience with VMware Aria Operations (formerly vRealize Operations), Aria Automation, Aria Log Insight, and related VMware ecosystem products.
Experience with VMware Cloud Foundation or Hybrid VMware Cloud environments is considered an advantage.

Infrastructure Architecture & Engineering
Design highly available, scalable, resilient, and secure virtualization architectures for enterprise production environments.
Develop infrastructure standards, reference architectures, technical blueprints, and lifecycle strategies.
Evaluate emerging technologies and recommend technical improvements aligned with business needs.
Lead infrastructure modernization, platform transformation, consolidation, and migration initiatives.
Design infrastructure capable of supporting business continuity, high availability, and future organizational growth.

Capacity Planning & Performance Engineering
Perform enterprise-level capacity planning, resource forecasting, and infrastructure sizing.
Analyze infrastructure utilization trends and proactively identify scalability limitations.
Optimize CPU, memory, storage, network, and compute resources to maximize infrastructure efficiency.
Develop long-term infrastructure growth strategies based on business forecasts.
Establish proactive performance monitoring and predictive capacity planning processes.

Automation & Infrastructure as Code
Strong experience automating VMware environments using PowerCLI, PowerShell, Python, REST APIs, or similar technologies.
Experience implementing Infrastructure as Code (IaC) using Terraform, Ansible, or comparable automation platforms.
Experience designing automated provisioning workflows using VMware Aria Automation or equivalent platforms.
Promote an automation-first operational model to minimize manual intervention and improve operational consistency.
Experience integrating infrastructure automation into CI/CD pipelines is considered an advantage.

Monitoring, Observability & AIOps
Design and implement enterprise monitoring strategies covering infrastructure health, availability, capacity, and performance.
Strong knowledge of VMware Aria Operations, enterprise monitoring platforms, and observability best practices.
Experience implementing intelligent alerting, predictive analytics, and AIOps capabilities.
Define monitoring standards, dashboards, KPIs, and operational metrics.

Storage, Compute & Data Protection
Strong experience with enterprise storage technologies including SAN, NAS, Fibre Channel, iSCSI, and NFS.
Hands-on experience managing blade infrastructure including HPE BladeSystem C7000, HPE Synergy, or equivalent enterprise compute platforms.
Strong understanding of enterprise networking concepts related to virtualization infrastructures.
Extensive experience with Veeam Backup & Replication, backup validation, SureBackup, replication, and disaster recovery.
Experience implementing immutable backups and cyber-resilient backup architectures is preferred.

Disaster Recovery & Business Continuity
Design, implement, maintain, and regularly test Disaster Recovery (DR) and Business Continuity (BCP) strategies.
Define and manage Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO).
Plan and execute DR drills, failover/failback procedures, and recovery validation exercises.
Ensure infrastructure resilience against hardware failures, cyber incidents, and site outages.

Security & Compliance
Strong understanding of VMware security hardening guidelines and security best practices.
Experience implementing least privilege access models, RBAC, certificate lifecycle management, and secure administrative practices.
Collaborate with Cyber Security teams to maintain compliance with organizational security policies.
Experience supporting vulnerability remediation, patch governance, and infrastructure compliance audits.
Knowledge of Zero Trust principles and virtualization security architecture is highly desirable.

Operations & Service Management
Lead operational management of enterprise virtualization services ensuring high availability and service reliability.
Plan and execute patch management, lifecycle management, firmware upgrades, and infrastructure modernization with minimal service disruption.
Lead change management activities while minimizing operational risk.
Establish operational runbooks, SOPs, technical documentation, and knowledge repositories.
Continuously improve operational maturity through automation, standardization, and process optimization.

Incident, Problem & Root Cause Management
Lead major incident (P1/P2) response activities across cross-functional technical teams.
Coordinate infrastructure recovery efforts during business-critical outages.
Perform Root Cause Analysis (RCA), Post Incident Reviews (PIR), and implement Corrective and Preventive Actions (CAPA).
Drive continuous operational improvements based on incident trends and service analytics.
Experience working within ITIL-based incident, problem, change, and release management processes.

Project & Technology Leadership
Lead infrastructure upgrade, migration, expansion, consolidation, and transformation projects.
Develop technical project plans, risk assessments, rollback strategies, and implementation roadmaps.
Coordinate with architecture, security, networking, storage, application, and business teams throughout project execution.
Ensure project delivery within agreed scope, timeline, quality, and operational requirements.

Vendor & Stakeholder Management
Manage relationships with technology vendors, solution providers, and support partners.
Evaluate technical proposals, product roadmaps, and proof-of-concept solutions.
Escalate complex technical issues with vendors and ensure SLA compliance.
Present technical recommendations, risks, and strategic initiatives to executive management.
Effectively communicate with technical and non-technical stakeholders.

Financial & License Management
Participate in infrastructure budgeting, procurement planning, and technology investment decisions.
Optimize licensing models, operational costs, and infrastructure utilization.
Support Total Cost of Ownership (TCO) and Return on Investment (ROI) analysis for infrastructure initiatives.

Team Leadership & People Management
Lead, mentor, coach, and develop a high-performing virtualization engineering team.
Define team objectives, KPIs, performance expectations, and development plans.
Promote knowledge sharing, technical mentoring, succession planning, and continuous learning.
Plan resource allocation, workload balancing, and operational coverage.
Foster a culture of ownership, accountability, collaboration, and operational excellence.
Conduct technical reviews, performance evaluations, and competency assessments.

Innovation & Continuous Improvement
Continuously evaluate emerging virtualization, cloud, automation, AI, and infrastructure technologies.
Recommend innovative solutions to improve service quality, scalability, operational efficiency, and cost optimization.
Define and maintain a multi-year virtualization technology roadmap.
Promote engineering excellence through continuous improvement initiatives.

Preferred Technical Skills
VMware vSphere
VMware Horizon
VMware vSAN
VMware NSX-T
VMware Aria Suite
VMware Cloud Foundation
VMware Tanzu (Preferred)
VMware HCX (Preferred)
Veeam Backup & Replication
HPE BladeSystem / Synergy
Enterprise SAN Storage
PowerCLI
PowerShell
Python
REST APIs
Terraform
Ansible
Git
Windows Server
Active Directory
DNS
DHCP
PKI / Certificate Services
Enterprise Networking
Microsoft SQL Server (Basic Administration)
Monitoring & Observability Platforms

Leadership Competencies
Strategic Thinking
Technical Leadership
Enterprise Architecture Mindset
Ownership & Accountability
Decision Making Under Pressure
Critical Thinking
Analytical Problem Solving
Risk Assessment & Mitigation
Stakeholder Management
Executive Communication
Negotiation Skills
Coaching & Mentoring
Conflict Resolution
Time & Priority Management
Customer & Service Orientation
Continuous Learning Mindset
Innovation & Technology Evaluation