Virtualization & VDI Infrastructure Team Lead (Vista Digital) - آقا

Technical Leadership & Infrastructure Ownership

• Own the overall architecture, availability, scalability, performance, security, and lifecycle management of the organization's VDI and virtualization platforms. 
• Lead the technical direction and continuous evolution of the VDI infrastructure aligned with business objectives and technology roadmap. 
• Act as the technical authority and escalation point for all virtualization-related services and critical incidents. 
• Drive technical governance, establish engineering standards, operational procedures, and infrastructure best practices. 

Enterprise Virtualization Expertise

• Extensive hands-on experience in designing, deploying, configuring, administering, maintaining, optimizing, and troubleshooting VMware vSphere environments, including VMware ESXi and VMware vCenter Server. 
• Deep understanding of VMware Cluster Services, including HA, DRS, Storage DRS, vMotion, Storage vMotion, Distributed Switches, Lifecycle Manager, and Distributed Resource Management. 
• Strong experience with VMware Horizon, Unified Access Gateway (UAG), App Volumes, Dynamic Environment Manager (DEM), and enterprise VDI architecture. 
• Experience with VMware vSAN design, deployment, optimization, and lifecycle management. 
• Experience with VMware NSX-T or equivalent Software Defined Networking technologies is highly desirable. 
• Experience with VMware Aria Operations (formerly vRealize Operations), Aria Automation, Aria Log Insight, and related VMware ecosystem products. 
• Experience with VMware Cloud Foundation or Hybrid VMware Cloud environments is considered an advantage. 

Infrastructure Architecture & Engineering

• Design highly available, scalable, resilient, and secure virtualization architectures for enterprise production environments. 
• Develop infrastructure standards, reference architectures, technical blueprints, and lifecycle strategies. 
• Evaluate emerging technologies and recommend technical improvements aligned with business needs. 
• Lead infrastructure modernization, platform transformation, consolidation, and migration initiatives. 
• Design infrastructure capable of supporting business continuity, high availability, and future organizational growth. 

Capacity Planning & Performance Engineering

• Perform enterprise-level Capacity Planning, Resource Forecasting, and Infrastructure Sizing. 
• Analyze infrastructure utilization trends and proactively identify scalability limitations. 
• Optimize CPU, Memory, Storage, Network, and Compute resources to maximize infrastructure efficiency. 
• Develop long-term infrastructure growth strategies based on business forecasts. 
• Establish proactive performance monitoring and predictive capacity planning processes. 

Automation & Infrastructure as Code

• Strong experience automating VMware environments using PowerCLI, PowerShell, Python, REST APIs, or similar technologies. 
• Experience implementing Infrastructure as Code (IaC) using Terraform, Ansible, or comparable automation platforms. 
• Experience designing automated provisioning workflows using VMware Aria Automation or equivalent platforms. 
• Promote an Automation-First operational model to minimize manual intervention and improve operational consistency. 
• Experience integrating infrastructure automation into CI/CD pipelines is considered an advantage. 

Monitoring, Observability & AIOps

• Design and implement enterprise monitoring strategies covering infrastructure health, availability, capacity, and performance. 
• Strong knowledge of VMware Aria Operations, enterprise monitoring platforms, and observability best practices. 
• Experience implementing intelligent alerting, predictive analytics, and AIOps capabilities. 
• Define monitoring standards, dashboards, KPIs, and operational metrics. 
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• Storage, Compute & Data Protection
• Strong experience with enterprise storage technologies including SAN, NAS, Fibre Channel, iSCSI, and NFS. 
• Hands-on experience managing Blade Infrastructure including HPE BladeSystem C7000, HPE Synergy, or equivalent enterprise compute platforms. 
• Strong understanding of enterprise networking concepts related to virtualization infrastructures. 
• Extensive experience with Veeam Backup & Replication, backup validation, SureBackup, replication, and disaster recovery. 
• Experience implementing immutable backups and cyber-resilient backup architectures is preferred. 

Disaster Recovery & Business Continuity

• Design, implement, maintain, and regularly test Disaster Recovery (DR) and Business Continuity (BCP) strategies. 
• Define and manage Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO). 
• Plan and execute DR drills, failover/failback procedures, and recovery validation exercises. 
• Ensure infrastructure resilience against hardware failures, cyber incidents, and site outages. 

Security & Compliance

• Strong understanding of VMware security hardening guidelines and security best practices. 
• Experience implementing least privilege access models, RBAC, certificate lifecycle management, and secure administrative practices. 
• Collaborate with Cyber Security teams to maintain compliance with organizational security policies. 
• Experience supporting vulnerability remediation, patch governance, and infrastructure compliance audits. 
• Knowledge of Zero Trust principles and virtualization security architecture is highly desirable. 

Operations & Service Management

• Lead operational management of enterprise virtualization services ensuring high availability and service reliability. 
• Plan and execute Patch Management, Lifecycle Management, Firmware Upgrades, and Infrastructure Modernization with minimal service disruption. 
• Lead Change Management activities while minimizing operational risk. 
• Establish operational runbooks, SOPs, technical documentation, and knowledge repositories. 
• Continuously improve operational maturity through automation, standardization, and process optimization. 

Incident, Problem & Root Cause Management

• Lead Major Incident (P1/P2) response activities across cross-functional technical teams. 
• Coordinate infrastructure recovery efforts during business-critical outages. 
• Perform Root Cause Analysis (RCA), Post Incident Reviews (PIR), and implement Corrective and Preventive Actions (CAPA). 
• Drive continuous operational improvements based on incident trends and service analytics. 
• Experience working within ITIL-based Incident, Problem, Change, and Release Management processes. 

Project & Technology Leadership

• Lead infrastructure Upgrade, Migration, Expansion, Consolidation, and Transformation projects. 
• Develop technical project plans, risk assessments, rollback strategies, and implementation roadmaps. 
• Coordinate with architecture, security, networking, storage, application, and business teams throughout project execution. 
• Ensure project delivery within agreed scope, timeline, quality, and operational requirements. 

Vendor & Stakeholder Management

• Manage relationships with technology vendors, solution providers, and support partners. 
• Evaluate technical proposals, product roadmaps, and proof-of-concept solutions. 
• Escalate complex technical issues with vendors and ensure SLA compliance. 
• Present technical recommendations, risks, and strategic initiatives to executive management. 
• Effectively communicate with technical and non-technical stakeholders. 

Financial & License Management

• Participate in infrastructure budgeting, procurement planning, and technology investment decisions. 
• Optimize licensing models, operational costs, and infrastructure utilization. 
• Support Total Cost of Ownership (TCO) and Return on Investment (ROI) analysis for infrastructure initiatives. 

Team Leadership & People Management

• Lead, mentor, coach, and develop a high-performing virtualization engineering team. 
• Define team objectives, KPIs, performance expectations, and development plans. 
• Promote knowledge sharing, technical mentoring, succession planning, and continuous learning. 
• Plan resource allocation, workload balancing, and operational coverage. 
• Foster a culture of ownership, accountability, collaboration, and operational excellence. 
• Conduct technical reviews, performance evaluations, and competency assessments. 

Innovation & Continuous Improvement

• Continuously evaluate emerging virtualization, cloud, automation, AI, and infrastructure technologies. 
• Recommend innovative solutions to improve service quality, scalability, operational efficiency, and cost optimization. 
• Define and maintain a multi-year virtualization technology roadmap. 
• Promote engineering excellence through continuous improvement initiatives. 

Technical Skills

• VMware vSphere 
• VMware Horizon 
• VMware vSAN 
• VMware NSX-T 
• VMware Aria Suite 
• VMware Cloud Foundation 
• VMware Tanzu (Preferred) 
• VMware HCX (Preferred) 
• Veeam Backup & Replication 
• HPE BladeSystem / Synergy 
• Enterprise SAN Storage 
• PowerCLI 
• PowerShell 
• Python 
• REST APIs 
• Terraform 
• Ansible 
• Git 
• Windows Server 
• Active Directory 
• DNS 
• DHCP 
• PKI / Certificate Services 
• Enterprise Networking 
• Microsoft SQL Server (Basic Administration) 
• Monitoring & Observability Platforms 

Preferred Certifications

• VMware Certified Professional (VCP) 
• VMware Certified Advanced Professional (VCAP) 
• VMware Certified Design Expert (VCDX) (Highly Preferred) 
• ITIL Foundation 
• HPE Accredited Solutions Expert (HPE ASE) 
• Veeam Certified Engineer (VMCE)

Technical Proficiency

• Server Virtualization (VMware ESXi / vSphere and related technologies) — Advanced 
• Veeam Backup & Replication — Advanced 
• Ansible — Intermediate 

Leadership Competencies

• Strategic Thinking 
• Technical Leadership 
• Enterprise Architecture Mindset 
• Ownership & Accountability 
• Decision Making Under Pressure 
• Critical Thinking 
• Analytical Problem Solving 
• Risk Assessment & Mitigation 
• Stakeholder Management 
• Executive Communication 
• Negotiation Skills 
• Coaching & Mentoring 
• Conflict Resolution 
• Time & Priority Management 
• Customer & Service Orientation 
• Continuous Learning Mindset 
• Innovation & Technology Evaluation