Account Management Senior Specialist | Q-Commerce

About the Role

As an Account Management Senior Specialist, you will be responsible for driving the sustainable growth and commercial performance of the Confectionery & Darkstore business line (Bakery, Pastry, and Digikala Supermarkets) within the Quick Commerce business.

Beyond day-to-day account management, you are expected to identify business opportunities, solve complex challenges, develop growth strategies, and lead cross-functional initiatives that create measurable business impact. You will own the end-to-end commercial performance of your assigned business line, make data-informed decisions, and build long-term partnerships while collaborating effectively across multiple teams.

Key Responsibilities

Business Ownership

• Own the commercial performance of the assigned business line and deliver sustainable business growth.
• Identify growth opportunities through business analysis and translate insights into actionable initiatives.
• Monitor key business metrics, identify risks, and implement improvement plans.
• Balance short-term execution with long-term business development opportunities.

Vendor Growth & Partnership

• Build strategic partnerships with key vendors to drive mutual growth.
• Act as a trusted business advisor on assortment, pricing, promotions, and operational improvements.
• Expand vendor coverage and improve assortment quality.
• Manage complex vendor negotiations and escalations.

Commercial Strategy

• Analyze market trends, customer behavior, and competitor activities.
• Develop and execute commercial initiatives aligned with business goals.
• Optimize category performance and customer experience.

Data Analysis & Business Insights

• Analyze dashboards and business data to identify trends and root causes.
• Translate data into business decisions and measurable impact.
• Prepare accurate reports and presentations for stakeholders.

Cross-functional Collaboration

• Lead initiatives with Product, Operations, Marketing, Finance, Supply, and other teams.
• Influence stakeholders without direct authority.
• Remove execution blockers and align teams around business priorities.

Operational Excellence

• Improve operational processes and execution efficiency.
• Drive scalable improvements across business operations.
• Prioritize work independently based on business impact.

Qualifications

• Bachelor's degree in Business Administration, Industrial Engineering, Economics, or a related field.
• 4+ years of experience in Account Management, Category Management, Commercial, or Business Development.
• Experience in E-commerce, Marketplace, Retail, FMCG, or Quick Commerce.
• Strong analytical, problem-solving, negotiation, and stakeholder management skills.
• Advanced Excel proficiency; SQL or BI tools are a plus.