نقش اول کیفیت (نَک)
نقش اول کیفیت (نَک)

Knowledge Management Expert

Tehran/ Vanak
Full Time
Sat. to Wed. 08:00 to 17:00
-
Loan -Bonus -Health insurance -Parking space -Purchasing coupon -Lunch -In-house Medical doctor -Recreational and tourism facilities -Occasional packages and gifts
1001 - 5000 employees
Telecom
Iranian company dealing with Iranian and foreign customers
1390
NAK
Privately held
توضیحات بیشتر

key Requirements

2 years experience in similar position
Experience in Telecom industry
Bachelor Computer and IT or Business/Management/Commerce or Social Sciences and Sociology
language English-Upper Intermediate

Job Description

Key Responsibilities
  • Design and implement knowledge management processes and practices across the organization.
  • Identify, capture, and document critical knowledge, key processes, and lessons learned.
  • Manage and improve organizational knowledge repositories such as internal wikis, lessons learned databases, and content platforms.
  • Facilitate knowledge-sharing initiatives such as experience-sharing sessions, Communities of Practice (CoPs), and After Action Reviews (AARs).
  • Collaborate with different departments to extract tacit knowledge and convert it into usable organizational knowledge.
  • Train employees on knowledge management concepts, tools, and best practices.
  • Monitor knowledge management KPIs such as participation rate, repository usage, and user satisfaction.
  • Ensure proper classification, accessibility, and security of organizational knowledge.
Requirements
  • At least 2 years of relevant work experience.
  • Bachelor’s degree in Human Resources, Industrial Engineering, Business Administration, Information Technology, Information and Knowledge Science, Organizational Psychology, or related fields.
  • Good understanding of knowledge management concepts, organizational learning, and tacit/explicit knowledge.
  • Strong documentation, analytical, and information classification skills.
  • Familiarity with knowledge management and content management tools such as SharePoint, Confluence, or similar platforms.
  • Good reporting and communication skills.
  • Proficiency in Microsoft Office, especially Excel.
  • Familiarity with Power BI, HRIS, Odoo, and collaboration tools is an advantage.
  • Good teamwork and stakeholder management skills.
  • Acceptable level of English proficiency.

Job Requirements

Age
24 - 40 Years Old
Gender
Men / Women
Education
Bachelor| Computer and IT Bachelor| Business/Management/Commerce Bachelor| Social Sciences and Sociology
Language
English| Upper Intermediate 70%
Software
SharePoint| Basic Microsoft Excel| Intermediate Microsoft Word| Basic PowerBI| Basic Odoo ERP| Basic

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