Job Description:
Responsibilities:
- Provide daily user support and troubleshoot system issues in Microsoft Dynamics 365.
- Design, develop, and maintain management reports and interactive dashboards using Power BI.
- Collaborate with various organizational units to gather business requirements and propose optimized solutions.
- Coordinate with the external contractor team to implement system changes, upgrades, and new features.
- Document processes, issues, and resolutions for the internal knowledge base.
Requirements:
- Bachelor's degree in Computer Engineering, Information Technology, Industrial Engineering, Management Information Systems (MIS), or a related field.
- Experience: At least 3 years of relevant work experience.
Key Skills:
- Hands-on experience with Microsoft Dynamics 365.
- Strong query-writing skills in SQL Server.
- Proficiency in Power BI (dashboard design, etc.).
- Advanced proficiency in Excel.
- Strong analytical mindset with the ability to analyze business processes and propose practical solutions.
- Excellent communication skills and a user-oriented support mindset.
- Proficient in English (reading comprehension and writing).