About the Role
We are looking for a Product Manager to join one of Snapptrip’s cross-functional product teams.
In this role, you will work closely with product design, engineering, data, operations, commercial, and customer support teams to identify customer and business problems, develop solutions, and deliver measurable improvements.
You will be responsible for a product area or customer journey, from understanding the problem and defining priorities to launching solutions and evaluating their results.
This role is suitable for someone who is curious, analytical, customer-focused, and comfortable working in a fast-paced environment with complex business and technical challenges.

Key Responsibilities
Product Discovery
Develop a deep understanding of customers, their behaviours, needs, and pain points.
Use customer interviews, usability tests, product analytics, market research, and stakeholder input to identify product opportunities.
Define clear problem statements, hypotheses, and expected outcomes.
Work with designers and engineers to explore multiple potential solutions.
Validate assumptions before committing significant development resources.
Participate in continuous discovery alongside delivery activities.

Product Planning and Prioritisation
Translate company and product objectives into clear initiatives, epics, and measurable goals.
Prioritise opportunities based on customer value, business impact, strategic alignment, evidence, effort, and risk.
Maintain a clear and transparent product backlog and roadmap.
Communicate priorities and the reasoning behind product decisions.
Identify dependencies and coordinate with other teams when needed.

Data and Experimentation
Define success metrics for product initiatives before development begins.
Monitor product performance using quantitative and qualitative data.
Analyse user journeys, conversion funnels, customer behaviour, operational metrics, and business KPIs.
Design and evaluate A/B tests, pilots, and phased releases where appropriate.
Use results to decide whether a solution should be improved, expanded, repositioned, or stopped.
Focus on customer and business outcomes rather than only the number of features delivered.

Cross-Functional Collaboration
Work closely with engineering, design, QA, data, commercial, operations, marketing, finance, and customer support teams.
Involve relevant team members in problem discovery and solution design.
Communicate product decisions, progress, risks, and results clearly.
Gather stakeholder input while maintaining focus on agreed product objectives.
Help resolve conflicting requirements and expectations through evidence and clear prioritisation.

Customer and Business Understanding
Build strong knowledge of Snapptrip’s products, customers, competitors, business model, and operational processes.
Understand how product decisions affect revenue, conversion, customer satisfaction, operational cost, and technical complexity.
Balance customer needs, business goals, technical feasibility, and operational constraints.
Identify opportunities to improve both the customer experience and business performance.

Required Qualifications
At least 2 years of experience in product management or a closely related digital product role.
Experience working with cross-functional product, design, and engineering teams.
Experience contributing to products or features from discovery through launch and measurement.
Strong analytical and problem-solving skills.
Ability to use data and customer insights to support product decisions.
Good understanding of product discovery, prioritisation, roadmapping, and agile product development.
Ability to write clear product requirements, user stories, acceptance criteria, and success metrics.
Strong communication, collaboration, and stakeholder-management skills.
Ability to manage multiple priorities and operate effectively in an ambiguous environment.
Strong sense of ownership and accountability.

Preferred Qualifications
Familiarity with product analytics, experimentation, A/B testing, and funnel analysis.
Basic knowledge of SQL or experience working closely with data analysts.
Experience with APIs, third-party integrations, suppliers, payment systems, or operational products.
Familiarity with tools such as Jira, Figma, product analytics platforms, and experimentation tools.