About the Role
We are looking for an Associate Product Manager to join one of Snapptrip’s cross-functional product teams.

In this role, you will work closely with product managers, product design, engineering, data, operations, commercial, and customer support teams to understand customer and business problems, support product discovery, and contribute to measurable improvements.

You will support a product area or customer journey, gradually taking ownership of well-defined problems, experiments, and product initiatives from discovery through launch and evaluation.

This role is suitable for someone in the early stages of their product management career who has already gained some hands-on experience working on digital products, customer problems, or business initiatives and is ready to take on greater product ownership.

Key Responsibilities

Product Discovery
· Build an understanding of customers, their behaviours, needs, and pain points.
· Support customer interviews, usability tests, product analytics, market research, and stakeholder discussions to identify product opportunities.
· Help define clear problem statements, hypotheses, assumptions, and expected outcomes.
· Collaborate with product managers, designers, and engineers to explore potential solutions.
· Support the validation of assumptions through research, prototypes, data analysis, and small experiments.
· Participate in continuous discovery activities and document key insights and learnings.

Product Planning and Prioritisation
· Support the translation of company and product objectives into clear initiatives, tasks, and measurable goals.
· Contribute to prioritisation by gathering evidence about customer value, business impact, effort, dependencies, and risk.
· Help maintain a clear and up-to-date product backlog, roadmap, and initiative documentation.
· Communicate priorities, decisions, and supporting evidence clearly to team members and stakeholders.
· Identify dependencies, open questions, and risks, and raise them with the product manager and relevant teams.

Data and Experimentation
· Help define success metrics for product initiatives and experiments before development begins.
· Monitor product performance using quantitative and qualitative data.
· Analyse user journeys, conversion funnels, customer behaviour, operational metrics, and business KPIs with support from product and data teams.
· Support the design and evaluation of A/B tests, pilots, and phased releases where appropriate.
· Summarise results and recommend whether a solution should be improved, expanded, repositioned, or stopped.
· Develop an outcome-oriented mindset by focusing on customer and business impact rather than only feature delivery.

Cross-Functional Collaboration
· Work closely with product managers, engineering, design, QA, data, commercial, operations, marketing, finance, and customer support teams.
· Support the involvement of relevant team members in problem discovery and solution design.
· Communicate findings, progress, risks, decisions, and results clearly and consistently.
· Gather stakeholder input, organise feedback, and help maintain focus on agreed product objectives.
· Support the resolution of conflicting requirements by bringing evidence, customer context, and clear documentation into discussions.

Customer and Business Understanding
· Build strong knowledge of Snapptrip’s products, customers, competitors, business model, and operational processes.
· Learn how product decisions affect revenue, conversion, customer satisfaction, operational cost, and technical complexity.
· Develop the ability to balance customer needs, business goals, technical feasibility, and operational constraints.
· Identify and investigate opportunities to improve both the customer experience and business performance.

Required Qualifications
· 1 year of experience in product management, business analysis, data analysis, UX research, product operations, or another related role.
· Experience working or collaborating with cross-functional teams in a professional, academic, internship, or project environment.
· Evidence of taking ownership of a problem, project, experiment, or feature from initial analysis through completion and learning.
· Strong analytical, structured-thinking, and problem-solving skills.
· Ability to use data, research, and customer insights to form clear recommendations.
· Basic understanding of product discovery, prioritisation, experimentation, and digital product development.
· Ability to write clear problem statements, product briefs, user stories, acceptance criteria, and success metrics with guidance.
· Strong communication, collaboration, and learning skills.
· Ability to manage multiple responsibilities and work effectively in an ambiguous environment.
· Strong curiosity, ownership, accountability, and willingness to learn from feedback.

Preferred Qualifications
· Experience contributing to a digital product, business initiative, startup, or customer-facing service where measurable customer or business outcomes were expected.
· Demonstrated ability to identify customer problems, investigate their root causes, and propose evidence-based solutions.
· Experience analyzing customer journeys, business performance, market opportunities, or operational challenges.
· Exposure to product discovery activities such as customer interviews, usability testing, market research, competitor analysis, or hypothesis validation.
· Experience using quantitative and qualitative evidence to make recommendations or support business decisions.
· Experience working in e-commerce, travel, marketplaces, fintech, consumer technology, consulting, growth, business development, or another product-oriented environment.