Senior HR Generalist (Operations)

In our journey of Snapp Kitchen, we are pioneers in the Cloud Kitchen Market in Iran, which is a new form of catering and restaurant services where there are no restaurants, tables, chairs, or even customers in person; cloud kitchens only use online food delivery services. What matters for us is to deliver results through teamwork, mutual trust, working in a friendly and professional work environment, and encountering challenges in our business with problem-solving and a creative attitude.

We are willing to have you on our journey if you are eager too; now it's the time!

Job Description

We are seeking a reliable, detail-oriented, and people-focused Senior HR Generalist for Operations to support and manage HR activities across our operational teams. This role is ideal for an HR professional who thrives in a high-volume, fast-paced environment and is strong in recruitment, administration, employee relations, and labor law compliance.

The Senior HR Generalist will take ownership of core HR functions, with a primary focus on recruitment for operational roles, HR administration, employee relations, HR reporting, compliance, and designing/improving HR processes to support day-to-day operational needs.

Here are the details:

• Conduct end-to-end recruitment for operational roles (e.g., staff-level and support positions).
• Oversee onboarding processes to ensure smooth, timely integration of new employees.
• Manage and maintain accurate employee data, contracts, attendance records, and documentation.
• Oversee daily HR administrative tasks and ensure timely execution of HR workflows.
• Prepare HR-related reports for management, including hiring metrics, turnover, attendance, and workforce status.
• Act as a trusted point of contact for operational employees, addressing day-to-day issues with empathy and fairness.
• Provide guidance to managers on labor law obligations and HR standards.
• Support HR initiatives, surveys, and engagement activities within operational teams.

Technical Requirements:

• Compensation & Benefit knowledge
• Knowledge of HR practices, labor laws, and regulations
• Analytical and problem-solving skills
• Strong interpersonal and communication skills to interact effectively with employees and managers
• Great ownership and a result-oriented mindset
• Demonstrated ability to develop and implement HR frameworks, policies, and processes
• Attention to detail and organizational skills to manage HR documentation and processes accurately
• Ability to maintain confidentiality and handle sensitive information with discretion

Benefits:

• Social Security & complementary insurance
• Monthly allowance for Snapp Group services
• Loans
• Flexible working hours and remote work