Consigner Support Specialist

DigiExpress is looking for a Consigner Support Specialist to provide exceptional support to our consigners and ensure a seamless experience throughout their journey. In this role, you will assist consigners with platform-related inquiries, investigate operational and product issues, deliver user guidance, and collaborate with cross-functional teams to drive efficient issue resolution. Your contribution will help improve operational excellence, user satisfaction, and continuous product enhancement.

Key Responsibilities

• Respond to consigners' inquiries and provide timely, professional support across multiple communication channels
• Guide and train consigners on effectively using the consigner panel and its features
• Investigate product, platform, and system-related issues, ensuring accurate follow-up until resolution
• Coordinate with Product, Operations, and other internal teams to resolve operational challenges
• Document, track, and maintain accurate records of support requests, issues, and resolutions
• Gather and communicate consigner feedback to Product and Operations teams to support service and platform improvements
• Ensure a high standard of service while maintaining clear and proactive communication with consigners throughout the support process

Qualifications

• Previous experience in customer support, client support, or a similar customer-facing role is preferred
• Familiarity with CRM systems, support tools, or software platforms is an advantage
• Experience in e-commerce, marketplace, or logistics environments is a plus