IT Service Desk Trainee

Job Description
Responsibilities:
Ensure IT systems maintenance by monitoring incidents and problems for quick resolution.
Ensure Office Automation and application deployment for equipment and software.
Ensure upgrades or deployments of application software packages and remote distribution to workstations and users.
Provide answers to users for all specific issues and resolve them within the defined SLA.
Report unresolved problems to Layer 2 support.
Report on equipment and service problems (internal & external) and supervise supplier resolution to completion.
Distribute application support documentation.
Execute or follow the installation and maintenance of Office Automation equipment, LAN equipment, and software for end users.
Follow and document equipment movement for inventory purposes.
Ensure the security, cleanliness, and physical installation of IT equipment (network and servers) in the technical rooms of the relevant area.
Manage user domain access and file service management.

Requirements:
IT LAN network knowledge.
Office environment familiarity.
Telecom industry understanding.
Listening & empathy skills.
Rigor & organization.
Teamwork.
Minimum of 3 years of work experience in the relevant position.
At least a BS degree in related majors.
Familiarity with MS Office and an updated OS environment is a must.
Intermediate English.