Process & Quality Engineer

Job Description
● Verify the global coherence of the company’s processes.
● Implement and manage the Process Management System in coordination with the different actors and contributors of the processes; set up and manage process reviews.
● Update processes according to the strategic plan and identify the control points.
● Propose and pilot overall improvement action plans.
● Elaborate and update the company risk matrix according to COSO standards.
● Implement the COSO risk management approach to Process Management.
● Foster an Internal Control and Risk Management culture (COSO) within the company and propose action plans to improve manager adherence.
● Inform and advise the company’s top management about risks and internal control management.
● Define and implement the company quality policy and certifications.
● Determine (supporting the management team) required processes and quality systems (ISO, ITIL, Lean, Six Sigma, eTOM, etc.) necessary to achieve the company’s strategy.
● Implement the selected quality systems.
● Implement control tools required for permanent quality results to support active and dynamic management.
● Establish an internal quality audit plan and manage the audit roadmap.
● Define and follow up relevant KPIs.
● Monitor adherence to required standards with operational managers and follow up action plans.
● Coordinate quality review and testing processes to ensure continuous quality improvements.
● Support operational teams to optimize quality and productivity and to resolve customer issues.

Requirements
● Minimum of 3 years of work experience in relevant fields.
● Mandatory experience in Telecommunications services.
● Experience in eTOM.
● Experience in implementing COSO standards for risk management.
● Experience in process description, process reporting, and process reviews.
● General knowledge of finance domains.
● Expertise in implementing advanced quality systems and models, and preparing successful quality certifications.
● Expertise in quality (ISO).
● Expertise in BPMN2.
● Listening and empathy skills.
● Influence and persuasion.
● Persistence and perseverance.
● Relationship building.
● Rigor and organization.
● Strategy understanding.
● Proficient English.
● Good knowledge of MS Office (Word, Excel, PowerPoint, Access, Visio, etc.)