Senior Operations Specialist

Are you passionate about optimizing operations and driving performance excellence? SnappBox is seeking a Senior Operations Specialist to join our dynamic team. In this role, you will be at the forefront of resolving issues, evaluating performance, and implementing data-driven decisions to enhance our customer-centric approach.
About Us
SnappBox is the leading on-demand delivery service in the Middle East, dedicated to providing fast, reliable, and efficient delivery solutions. Our mission is to revolutionize the delivery industry with innovative technology and a commitment to customer satisfaction. We value collaborative excellence, continuous improvement, and a data-driven mindset to ensure we meet and exceed our customers' expectations.
Key Responsibilities
• Analyze logistics operations to identify performance trends and areas for improvement.
• Develop and implement performance metrics and KPIs to monitor operational efficiency.
• Collaborate with cross-functional teams (Product, Data, QC, etc.) to optimize logistics processes and workflows.
• Utilize data analytics tools to generate insights and recommendations for operational improvements.
• Prepare and present performance reports to senior management.
• Conduct root cause analysis of operational issues, develop corrective action plans, and translate analysis results into business recommendations.
• Stay up to date with industry trends and best practices in logistics and analytics.
• Build strong relationships with key accounts, anticipate customer needs, and execute action plans to exceed expectations and deliver an exceptional experience.
• Proactively monitor and analyze delivery operations metrics to ensure adherence to Service Level Agreements (SLAs).
• Translate customers’ strategy and priorities into a joint innovation roadmap and build a product development pipeline.
• Develop internal and external processes for delivery operations, understand drivers of low performance, identify critical operational improvements and defects, scale those improvements, and monitor their performance over time.
• Ensure the establishment and strengthening of the relationship with key accounts.
Qualifications
• At least 2 years of experience in operations, logistics, supply chain management, data analytics, business analytics, business line management, or project management.
• Proven experience in business operations and performance analysis.
• Strong analytical skills and proficiency in data analytics tools (we are using Excel, SQL, and Power BI).
• Strong analytical skills and experience with quantitative data analysis, deep actionable insights, modeling, and advanced test plan design and analysis.
• Excellent problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Knowledge of logistics operations and systems is a plus.
• Excellent communication and interpersonal skills are a must, with fluency in both Farsi and English.
• Bring a strategic and analytical mindset to the table, with the ability to envision and execute innovative solutions to complex operational challenges.
• Thrive in a fast-paced environment, with the ability to work under pressure and meet tight deadlines. 24/7 availability to address urgent issues is essential.
Benefits
• Comprehensive health, dental, and vision insurance.
• Opportunities for professional growth and development.
• A collaborative and innovative work environment.
• Learning budget.
• Transportation discount and voucher.
• Organizational food discount.
• Hybrid and flexible working hours.