Saturday to Thursday
-
-
201 - 500 employees
Internet Provider / E-commerce / Online Services
Iranian company dealing only with Iranian entities
2020
Privately held
Health insurance
توضیحات بیشتر
key Requirements
5 years experience in similar positionManagerial work experienceJob Description
The Evening Dispatch Supervisor within SnappShop Operations is responsible for leading and managing dispatch operations during the evening shift. The role focuses on operational excellence, performance management, team leadership, and operational continuity, ensuring that dispatch processes are executed efficiently, accurately, and safely, in line with defined operational targets.
As the operational owner of the evening shift, this role is responsible for real-time performance monitoring, managing operational disruptions and bottlenecks, and ensuring effective coordination among Dispatch, Fulfillment Center, 3PL partners, and Operations Management to maintain service levels and achieve On-Time Delivery (OTD) standards.
The role also oversees shift capacity and resource management, headcount planning aligned with order volumes, team leadership and development, and data-driven corrective actions to drive continuous improvement in operational performance.
Key Responsibilities:
Requirements:
As the operational owner of the evening shift, this role is responsible for real-time performance monitoring, managing operational disruptions and bottlenecks, and ensuring effective coordination among Dispatch, Fulfillment Center, 3PL partners, and Operations Management to maintain service levels and achieve On-Time Delivery (OTD) standards.
The role also oversees shift capacity and resource management, headcount planning aligned with order volumes, team leadership and development, and data-driven corrective actions to drive continuous improvement in operational performance.
Key Responsibilities:
- Take full ownership of all dispatch and distribution activities during the evening shift.
- Drive execution to meet and exceed daily productivity, accuracy, and safety targets.
- Monitor dispatch workflows and operational performance in real time.
- Utilize operational data to identify systemic issues and implement timely corrective actions to maintain On-Time Delivery (OTD) standards.
- Lead, coach, and develop a high-performing evening dispatch team.
- Establish and reinforce a culture of accountability, ownership, and continuous improvement.
- Provide ongoing guidance and performance feedback to support team effectiveness and development.
- Identify and resolve operational bottlenecks and real-time dispatch issues, particularly in high-pressure situations.
- Assess operational disruptions, determine appropriate corrective actions, and ensure timely resolution to minimize service impact.
- Prepare daily management reports covering shift performance, key operational issues, and handover notes.
- Act as the primary coordination and escalation point between the evening dispatch team, Fulfillment Center (FC) team, 3PL partners, and Operations Management.
- Ensure effective communication and alignment across stakeholders to support smooth and uninterrupted operations.
- Proactively forecast and manage staffing and operational resource requirements based on changing order volumes.
- Ensure the operation is appropriately resourced to meet business and service-level requirements.
- Dynamically adjust shift capacity in response to real-time operational demand and volume fluctuations.
Requirements:
- 5+ years of experience in high-volume logistics, transportation, dispatch, or fulfillment center operations.
- Bachelor's degree in Industrial Engineering, Business Administration, Logistics, or a related field.
- Proven experience in a supervisory, team-lead, or shift-management role within a high-volume operational environment.
- Strong proficiency in Microsoft Excel and Power BI for data analysis, performance monitoring, and operational reporting. Experience with Python is a plus.
- Takes end-to-end ownership of operational outcomes and follows through on commitments and actions.
- Maintains a strong focus on achieving operational targets while balancing productivity, accuracy, safety, and service levels.
- Demonstrates sound judgment and makes timely, effective decisions in fast-paced and high-pressure situations.
- Approaches operational challenges analytically, identifies root causes, and develops practical and sustainable solutions.
- Effectively leads, motivates, coaches, and develops team members while maintaining clear performance expectations.
- Communicates clearly and effectively across different levels and functions, particularly during operational escalations and critical situations.
- Builds strong working relationships across Dispatch, Fulfillment Center, 3PL partners, and Operations Management to achieve shared operational objectives.
- Responds effectively to changing priorities, fluctuating volumes, and unexpected operational disruptions.
- Proactively identifies opportunities to improve processes, team performance, and operational efficiency.
- Maintains composure, focus, and effectiveness when managing operational pressure, ambiguity, and competing priorities.
- Uses operational data and performance insights to support decision-making, identify trends, and drive corrective actions.
- Anticipates operational needs, takes initiative, and remains closely engaged with day-to-day execution.
Job Requirements
Gender
Men / Women
Education
Software
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