Operations & Growth Director

Job Summary
The Operations & Growth Director is accountable for building, operating, and scaling an assigned business line. This is a hands-on and field-oriented role with responsibility for operational performance, partner development, service quality, customer experience, business growth, and P&L.
The role requires an entrepreneurial mindset and the ability to turn market opportunities and operational challenges into measurable business results. The successful candidate will work closely with Commercial, Product, Technology, Marketing, Customer Support, Finance, B2B, and other teams to drive execution and growth.
Key Responsibilities

• Own the end-to-end operational performance of the business line.
• Develop and execute operational and growth plans.
• Conduct regular field visits and work directly with partners, suppliers, and operational teams.
• Build, develop, and manage the partner and supplier network.
• Improve service quality, customer experience, operational reliability, and issue resolution.
• Identify and execute opportunities to increase supply, bookings, revenue, margin, conversion, and repeat purchase.
• Turn field insights, customer needs, and market opportunities into clear business actions.
• Work with cross-functional teams to remove operational and growth barriers.
• Build and lead a high-performing operations and growth team.
• Monitor performance and take direct action when results are below expectations.
• Operate with an entrepreneurial mindset and remain accountable for final business outcomes.

Qualifications

• Strong experience in operations, business growth, business development, marketplace management, or building and scaling an online business.
• Proven experience managing field operations, external partners, suppliers, or distributed service networks.
• Strong leadership and team-building skills.
• Strong negotiation, problem-solving, and conflict-management capabilities.
• Ability to influence and work effectively with cross-functional stakeholders.
• Strong analytical thinking combined with a hands-on and action-oriented approach.
• Ability to work effectively in uncertain, changing, and resource-constrained environments.
• Willingness and availability to travel regularly for business trips, field visits, partner meetings, and operational reviews.
• Experience in travel or hospitality is an advantage but is not required. Experience in marketplaces, e-commerce, retail, logistics, real estate platforms, or other field-based businesses is also relevant.