Operations Support Supervisor

Join SnappBox – The Largest On-Demand Delivery Service in the Middle East!
Are you passionate about leading teams, improving operational performance, and driving execution excellence? SnappBox is looking for an Operations Support Supervisor to join our growing Operations team. In this role, you will play a key part in supporting the Operations Manager, leading the Operations Support team, ensuring projects are executed effectively, and continuously improving team performance and operational efficiency.
About Us
SnappBox is the leading on-demand delivery service in the Middle East, dedicated to providing fast, reliable, and efficient delivery solutions. Our mission is to revolutionize the delivery industry through innovative technology and a customer-first mindset. We value ownership, collaboration, continuous improvement, and operational excellence to deliver the best possible experience for our customers and partners.
Key Responsibilities

• Supervise the daily activities of the Operations Support team and ensure timely execution of operational tasks.
• Support the Operations Manager in planning, prioritizing, and executing operational projects and strategic initiatives.
• Assign, monitor, and follow up on team tasks to ensure deadlines and quality standards are consistently met.
• Identify operational bottlenecks and proactively resolve issues to improve team productivity.
• Track project progress and provide regular status updates to management.
• Monitor team KPIs and performance metrics, identifying opportunities for improvement and implementing corrective actions.
• Conduct regular one-on-one meetings and team meetings to review performance, priorities, and development plans.
• Coach, mentor, and support team members to improve their technical and professional capabilities.
• Lead onboarding and training for new team members and ensure a smooth integration into the team.
• Perform quality control (QC) on team deliverables, communications, reports, and operational activities to ensure compliance with company standards.
• Collaborate with cross-functional teams (Product, Commercial, Finance, Customer Support, Data, and Quality Control) to ensure successful project execution.
• Develop and maintain operational documentation, processes, and best practices.
• Prepare operational reports and present insights and recommendations to management.
• Promote a culture of accountability, ownership, collaboration, and continuous improvement.

Qualifications

• Bachelor's degree in Business Administration, Industrial Engineering, Management, Logistics, or a related field.
• 3+ years of experience in Operations, Logistics, Customer Operations, or a similar environment.
• Previous experience leading, mentoring, or supervising a team.
• Excellent problem-solving and decision-making abilities.
• Strong communication and stakeholder management skills.
• Advanced Microsoft Excel skills.
• Experience tracking KPIs and driving team performance improvements.
• Ability to manage multiple priorities in a fast-paced environment.
• High level of ownership, resilience, and accountability.

Benefits

• Comprehensive health, dental, and vision insurance
• Opportunities for professional growth and development
• A collaborative and innovative work environment
• Learning budget
• Transportation discount and voucher
• Organizational food discount
• Hybrid and flexible working hours