Commercial Supervisor

*Job Purpose

The Commercial Supervisor is responsible for overseeing, coordinating, and improving the commercial activities of the E-commerce business. In addition to managing and monitoring sales and commercial performance, this role plays an active role in Operations and in identifying and developing Business Development opportunities.
The role acts as a key point of coordination between the E-commerce, Commercial, Operations, CRM/Marketing, Product, and Technology teams and is responsible for ensuring proper process execution, identifying growth opportunities, and providing operational and commercial solutions.

*Key Responsibilities

Participate in developing, executing, and monitoring sales and commercial plans to achieve business objectives.
Monitor and analyze key performance indicators, including Revenue/GMV, Orders, AOV, Conversion Rate, and Product Performance, and provide improvement recommendations.
Coordinate and execute commercial activities, promotions, and sales initiatives and monitor their effectiveness.
Oversee, document, and optimize Operations processes related to E-commerce and identify operational bottlenecks.
Identify, evaluate, and follow up on new Business Development opportunities and commercial partnerships.
Analyze the market, competitors, and commercial trends to identify business growth and development opportunities.
Identify business issues and challenges and provide operational and commercial solutions.
Collaborate and coordinate with E-commerce, Operations, CRM/Marketing, Product, and Technology teams and follow up on the implementation of commercial and operational requirements.

*Key Performance Indicators (KPIs)

Sales / GMV Target Achievement
Order Growth
AOV
Product and Category Performance
Promotion Effectiveness
Improvement and Reduction of Operational Process Errors
Operational Issue Resolution Time and Quality
Number and Quality of Identified Business Development Opportunities
Value Generated from New Partnerships and Commercial Opportunities
Accuracy and Timeliness of Commercial Reports and Analyses

*Required Skills & Competencies

Strong understanding of Commercial, Sales, and E-commerce concepts.
Ability to analyze and improve Operations processes.
Ability to identify and evaluate Business Development opportunities.
Ability to analyze market, competitors, and customer behavior.
Ability to analyze sales data and translate insights into decisions and actions.
Ability to design and optimize business processes.
Strong negotiation and relationship-building skills with stakeholders and business partners.
Familiarity with website structures, Back Office systems, and online sales processes.
Ability to communicate commercial and operational requirements effectively to Product and Technology teams.

*Qualifications & Experience

Bachelor's degree in Management, Business Administration, Pharmacy, or a related field.
2 years of experience in Commercial, Sales, E-commerce, Operations, Business Development, or related fields.
Experience working in data-driven and E-commerce environments is a plus.
Experience in the pharmaceutical, healthcare, FMCG, or retail industry is a plus.