We are hiring a Service Desk Specialist who plays a critical role in providing reliable IT support and ensuring service availability. This position requires strong technical expertise to troubleshoot issues, deliver standardized solutions, and meet timelines.

Responsibilities:

• Install, configure, troubleshoot, and provide hardware/software support for company operating systems.
• Configure security settings and manage group or individual access permissions.
• Support passive network equipment, cable installation, and device mounting.
• Research hardware/software products to fulfill organizational needs and submit procurement requests.
• Configure internal network equipment and client hardware.
• Create and update technical documentation for hardware/software installations.
• Assess performance and test organizational services to ensure availability.
• Generate reports on resources and equipment for applying security patches, detecting malware, and identifying potential issues.
• Configure phone extensions and register IP Phone/Soft Phone devices to connect with the telephony system.
• Support and administer Virtual Desktops (VDI), including problem resolution, user access management, and performance monitoring.

Requirements:

• Bachelor’s degree or higher in Information Technology or a related field.
• Minimum 1 year of relevant experience.
• Military status: Exempt or completed service (where applicable).
• Proficiency in computer, laptop, and printer configuration (CompTIA A+).
• Proficiency in network concepts (CompTIA Network+), networking at CCNA level.
• Microsoft Active Directory and services (MCSA level), Linux OS administration (LPIC-1 familiarity).
• CompTIA Security+ certification knowledge.
• Familiar with virtualization and Virtual Desktop Infrastructure (VDI).
• Familiar with Microsoft Exchange Server administration.
• Familiar with VOIP & Issabel systems.
• Familiar with ITIL framework, service desk tools, Endpoint Central.

Benefits:

• Flexible working hours
• Training courses and professional development opportunities
• Supplemental health insurance
• Team-building budget
• Performance-based bonuses
• Loans
• Lunch subsidies