Systems & Methods Specialist (Organizational Excellence)

Job Description & Responsibilities:
TDACore is looking for a motivated, analytical, and results-oriented Systems & Methods Specialist to join its Organizational Excellence and Business Process Management team. The successful candidate will be responsible for analyzing, documenting, modeling, monitoring, and improving organizational processes, while supporting the development and implementation of performance management and process improvement initiatives.
Key Areas of Responsibility:

• Analyzing and evaluating organizational processes to identify inefficiencies, bottlenecks, gaps, risks, and improvement opportunities
• Identifying, documenting, and maintaining organizational processes, subprocesses, activities, and process ownership structures
• Developing and maintaining process profiles, job profiles, process documentation, and related organizational documents
• Designing and maintaining process architecture and process classification structures based on recognized frameworks such as APQC
• Modeling and visualizing business processes using BPMN 2.0 standards and process modeling tools
• Conducting As-Is and To-Be process analysis and supporting the design of improved process structures and workflows
• Performing process gap analysis and developing practical recommendations for process improvement and organizational effectiveness
• Identifying process bottlenecks, duplication of activities, unnecessary steps, control gaps, and potential areas for automation or optimization
• Supporting the development, implementation, and continuous improvement of Business Process Management (BPM) practices
• Defining and reviewing Key Performance Indicators (KPIs) for processes, departments, and organizational roles
• Supporting the design and implementation of Objectives and Key Results (OKRs) and organizational performance management systems
• Monitoring and analyzing performance indicators, identifying performance trends, deviations, and root causes, and providing actionable insights
• Supporting the implementation and follow-up of process improvement plans and corrective actions
• Collaborating with process owners, department managers, and cross-functional teams to collect information, validate processes, and implement improvements
• Contributing to the development and continuous improvement of organizational systems, methodologies, standards, and guidelines

Required Knowledge, Skills & Abilities:

• Strong knowledge and practical understanding of Systems & Methods, Business Process Management, Organizational Excellence, and Process Improvement
• Good understanding of process architecture, process classification, and process management frameworks, particularly APQC
• Good knowledge of BPMN 2.0 and experience in process modeling and visualization
• Ability to conduct As-Is / To-Be analysis, process gap analysis, and process improvement studies
• Strong knowledge of KPI development, performance measurement, and performance management systems
• Familiarity with OKRs and organizational goal-setting frameworks
• Strong analytical and problem-solving skills with the ability to identify root causes, bottlenecks, inefficiencies, and organizational issues
• Ability to collect, structure, categorize, analyze, and accurately document complex organizational information
• Ability to work with process modeling, documentation, visualization, and analytical tools
• Ability to work independently, manage multiple tasks, and take ownership of assigned responsibilities
• Strong communication and stakeholder management skills with the ability to effectively interact with process owners and different organizational levels
• Strong teamwork and cross-functional collaboration skills
• Organized, responsible, proactive, committed, analytical, challenge-oriented, and results-driven
• Strong follow-up, time-management, and problem-solving capabilities

Educational Background:
Bachelor's or Master's degree in: Industrial Engineering, Management, or other related fields

Relevant professional experience in Business Process Management, Systems & Methods, Organizational Excellence, Process Improvement, Performance Management, or related areas is an advantage.

The successful candidate will join the TDA Core Organizational Excellence team and have the opportunity to work on organizational transformation, business process management, process improvement, and performance management projects across different business areas.