Saturday to Wednesday
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More than 5001 employees
Internet Provider / E-commerce / Online Services
Iranian company dealing only with Iranian entities
2013
Snapp, Snapp Food, Snapp Box, Snapp Market, Snapp Pay, Snapp Shop, Snapp Trip, Snapp Supply, Snapp Store, Snapp Barcode
Privately held
توضیحات بیشتر
key Requirements
3 years experience in similar position Exchange Server - Intermediate
Microsoft Outlook - Intermediate
Jira - Intermediate
language English-IntermediateJob Description
We are looking for an experienced and service-oriented IT Help Desk Specialist to join our team and provide reliable technical support in a fast-paced organizational environment. In this role, you will be responsible for resolving day-to-day IT issues, supporting end users, managing support tickets, and collaborating with Infrastructure, Security, and DevOps teams on more complex technical matters.
Responsibilities
IT Support & Troubleshooting
What We’re Looking For
Responsibilities
IT Support & Troubleshooting
- Install, configure, and troubleshoot Windows 10 and 11 systems.
- Provide basic support for macOS and Linux environments.
- Diagnose LAN, Wi-Fi, TCP/IP, DNS, DHCP, and VPN connectivity issues.
- Troubleshoot desktop and laptop hardware and perform upgrades when required.
- Install and support network printers, scanners, projectors, and other peripherals.
- Provide basic support for switches, patch panels, and structured cabling.
- Manage multiple support requests through IT ticketing systems.
- Document common issues and solutions to build and maintain an internal knowledge base.
- Escalate complex incidents to Infrastructure, Security, or DevOps teams when necessary.
- Troubleshoot common VPN connection and authentication issues.
- Support two-factor authentication and access-related issues.
- Assist users with secure remote access and resolve common connectivity problems.
- Configure and troubleshoot Outlook connectivity, profile, and authentication issues.
- Rebuild Outlook data files (.ost) when required.
- Diagnose Autodiscover and synchronization issues using relevant testing tools.
- Manage mailbox quotas, email archiving, Shared Mailbox permissions, and Calendar Delegation.
- Troubleshoot common email delivery, spam filtering, and NDR/bounce issues.
What We’re Looking For
- At least 2 years of relevant experience in IT Help Desk or IT Support.
- Previous experience in a medium-sized or large organization.
- Strong knowledge of Windows 10 and 11 troubleshooting and configuration.
- Solid understanding of fundamental networking concepts and technologies.
- Experience with ticketing platforms such as Jira Service Management, OTRS, or similar Service Desk tools.
- Ability to read English technical documentation and research solutions using international resources.
- Basic understanding of information security principles, including password security, antivirus updates, and access-control policies.
- Strong time management and the ability to handle multiple tickets simultaneously.
- Ability to perform effectively under pressure in a high-volume environment.
- Excellent communication skills and a patient, professional approach when supporting users at different levels, including senior management.
- Strong teamwork and cross-functional collaboration skills.
- A structured and detail-oriented approach to troubleshooting and documentation.
- A strong sense of ownership, accountability, and customer service.
Job Requirements
Gender
Men / Women
Military service
Military service must be done
Language
Software
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