Saturday to Wednesday
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More than 5001 employees
Internet Provider / E-commerce / Online Services
Iranian company dealing only with Iranian entities
2013
Snapp, SnappFood, SnappBox, SnappTrip, Snapp Q, and Snapp Room
Privately held
توضیحات بیشتر
key Requirements
3 years experience in similar position Exchange Server - Intermediate
Microsoft Outlook - Intermediate
Jira - Intermediate
language English-IntermediateJob Description
We are looking for an experienced and service-oriented IT Help Desk Specialist to join our team and provide reliable technical support in a fast-paced organizational environment. In this role, you will be responsible for resolving day-to-day IT issues, supporting end users, managing support tickets, and collaborating with Infrastructure, Security, and DevOps teams on more complex technical matters.
Responsibilities
IT Support & Troubleshooting
What We’re Looking For
Responsibilities
IT Support & Troubleshooting
- Install, configure, and troubleshoot Windows 10 and 11 systems.
- Provide basic support for macOS and Linux environments.
- Diagnose LAN, Wi-Fi, TCP/IP, DNS, DHCP, and VPN connectivity issues.
- Troubleshoot desktop and laptop hardware and perform upgrades when required.
- Install and support network printers, scanners, projectors, and other peripherals.
- Provide basic support for switches, patch panels, and structured cabling.
- Manage multiple support requests through IT ticketing systems.
- Document common issues and solutions to build and maintain an internal knowledge base.
- Escalate complex incidents to Infrastructure, Security, or DevOps teams when necessary.
- Troubleshoot common VPN connection and authentication issues.
- Support two-factor authentication and access-related issues.
- Assist users with secure remote access and resolve common connectivity problems.
- Configure and troubleshoot Outlook connectivity, profile, and authentication issues.
- Rebuild Outlook data files (.ost) when required.
- Diagnose Autodiscover and synchronization issues using relevant testing tools.
- Manage mailbox quotas, email archiving, Shared Mailbox permissions, and Calendar Delegation.
- Troubleshoot common email delivery, spam filtering, and NDR/bounce issues.
What We’re Looking For
- At least 2 years of relevant experience in IT Help Desk or IT Support.
- Previous experience in a medium-sized or large organization.
- Strong knowledge of Windows 10 and 11 troubleshooting and configuration.
- Solid understanding of fundamental networking concepts and technologies.
- Experience with ticketing platforms such as Jira Service Management, OTRS, or similar Service Desk tools.
- Ability to read English technical documentation and research solutions using international resources.
- Basic understanding of information security principles, including password security, antivirus updates, and access-control policies.
- Strong time management and the ability to handle multiple tickets simultaneously.
- Ability to perform effectively under pressure in a high-volume environment.
- Excellent communication skills and a patient, professional approach when supporting users at different levels, including senior management.
- Strong teamwork and cross-functional collaboration skills.
- A structured and detail-oriented approach to troubleshooting and documentation.
- A strong sense of ownership, accountability, and customer service.
Job Requirements
Gender
Men / Women
Military service
Military service must be done
Language
Software
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