About SnappPay:

SnappPay is the first and leading BNPL provider in Iran, started in 2020. We are leveraging financial technologies to reshape Iranians’ experience of consumer credit.
Supporting Snapp Group’s mission of enhancing Iranian people's quality of life through internet services, SnappPay’s mission is to bring financial freedom to all Iranians by providing them with better, smarter, and more efficient solutions for payment and shopping.

About the Role

As a Technical & Support Account Management Specialist, you will be responsible for ensuring a smooth and successful merchant activation journey, from initial setup to resolving technical and operational challenges. You will act as a key point of contact for merchants, collaborating with internal teams to troubleshoot issues, improve the activation experience, and enable merchants to successfully operate with SnappPay.

Responsibilities:

• Accurately carry out the merchant activation process.
• Onboard merchants on the required items during and after the activation process.
• Work collaboratively with cross-functional teams, including Sales, Customer Support, and Product Development.
• Keep close contact with merchants at every stage and respond to merchants’ queries via phone, email, chat, or meetings.
• Ensure that merchants can sell with SnappPay without any problems.
• Maintain accurate records of activation activities and prepare required reports.
• Collect feedback from merchants and stakeholders to continuously improve the activation process.

Requirements:

• Familiar with CMS platforms such as WordPress, Webzi, Joomla, and PrestaShop.
• Proficiency in understanding and working with integration protocols, APIs, and technical documentation.
• Strong analytical and problem-solving abilities to troubleshoot and resolve technical issues during the activation process.
• Excellent communication and presentation skills.
• Proficiency in MS Office and PowerPoint.
• Familiarity with financial technology (fintech) and payment systems.