As a Data Analyst in the Customer Tribe of the Product Team at Snapp Market, you will play a key role in enabling data-driven decision-making by extracting, analyzing, and interpreting data to improve customer experiences and support product development. You will collaborate with cross-functional teams, including product managers, designers, and engineers, to uncover insights, identify opportunities, and influence strategic decisions.

Responsibilities:

• Analyze and interpret data to uncover actionable insights using statistical techniques and advanced data analysis tools.
• Track, report, and analyze key performance indicators (KPIs) and metrics to evaluate the performance of business processes.
• Design and develop metrics, mid-tables, and dashboards to improve customer journey performance, reduce costs, and support key product decisions.
• Perform data cleaning, transformation, and validation to ensure the accuracy and integrity of datasets.
• Create clear, compelling visualizations and presentations to communicate findings and recommendations to stakeholders.
• Collaborate with product managers and cross-functional teams to define data requirements and ensure proper data collection and reporting.
• Conduct cohort analysis, retention studies, and funnel optimization to enhance the customer lifecycle and improve user engagement.
• Support experimentation efforts, such as A/B testing, to optimize features and assess the impact of product changes.

Requirements:

• A minimum of 2 years of experience in data analysis or a related field.
• Proficiency in using data analysis tools such as SQL and Python.
• Advanced skills in Microsoft Excel and familiarity with data visualization tools such as Metabase, Tableau, Looker, or Power BI.
• Strong knowledge of statistical techniques and their application in analyzing large datasets.
• Experience working with large datasets, including cleaning, transformation, and validation.
• Familiarity with database management systems and data warehousing concepts.
• A bachelor's or master's degree in a relevant field such as Computer Science, Statistics, Mathematics, or Business Analytics.
• Excellent written and verbal communication skills, with a focus on storytelling through data visualization.
• Strong problem-solving skills and the ability to manage multiple priorities in a fast-paced environment.

What We Offer:

• A collaborative and inclusive work environment.
• Opportunities to make a direct impact on product development and customer satisfaction.
• Professional growth and development opportunities within the Snapp Market ecosystem.
• The chance to work with passionate and talented individuals in a fast-growing industry.