Irancell Store Representative (Contractor)

Mission
• To provide product and service information to customers and ensure that they receive the best possible service
• To promote and sell MTNIrancell products & services
• To guide and provide support for MTNIrancell customers who reach the MTNI Stores

Job Requirements
Education
• Bachelor’s degree in Commerce, Marketing, Communications, or a related discipline

Experience
• Minimum of 2 years of experience in Sales and Distribution, with experience in working with others
• Experience working in a small to medium organization

Roles & Responsibilities
• Sustain professional relationships with colleagues and customers to share knowledge and grow skills according to the development plan
• Participate in out-of-store activities and assist in running sales projects to gain high-potential customers according to company goals and targets
• Confer with customers in person to provide information about products/services inquiries and customer accounts
• Resolve customers’ problems related to MTNIrancell services such as SIM swap, SIM registrations, airtime vouchers, billing complaints, modems, etc., within reasonable deadlines
• Keep records of customer interactions or transactions, including details of inquiries, complaints, or comments, as well as actions taken within designated systems
• Attend to walk-in customers by providing necessary information (introducing products, tariffs, bolt-ons, and handling handset/modem configurations)
• Solicit sales of new or additional services or products
• Ensure correct charges for requested services, collect deposits or payments, or arrange for billing
• Refer unresolved customer complaints to designated person(s)/departments for further investigation
• Educate customers on handling SIM and airtime cards and how to use the services; also present MTNIrancell services and apps in this regard
• Implement customer documentation processes including registration, itemized bill, SIM swap, etc., as available in the service center
• Actively support events related to promotional sales and services
• Provide the supervisor with daily and weekly reports of sales and services
• Configure MTNIrancell modem and handset settings for customers