E-commerce & Commercial Supervisor

Job Purpose
The E-commerce & Commercial Supervisor is responsible for managing, coordinating, and improving the commercial and operational performance of the E-commerce business.

The role focuses on driving online sales and growth, improving website and commercial performance, optimizing E-commerce processes, and identifying new business opportunities.

The position acts as a key point of coordination between E-commerce, Commercial, Operations, CRM/Marketing, Product, and Technology teams, ensuring effective execution of E-commerce initiatives, resolving operational and commercial challenges, and identifying opportunities to improve business performance.

Key Responsibilities

• Develop, execute, and monitor E-commerce sales and growth plans to achieve revenue, order, conversion, and business objectives.
• Monitor and analyze key E-commerce performance indicators, including Revenue/GMV, Orders, AOV, Conversion Rate, Product Performance, Category Performance, and customer behavior.
• Analyze the E-commerce sales funnel and website performance to identify growth opportunities and areas for improvement.
• Coordinate and execute commercial campaigns, promotions, pricing initiatives, and online sales activities, and evaluate their effectiveness.
• Monitor product and category performance and provide recommendations to improve sales, conversion, assortment, and revenue performance.
• Oversee, document, and optimize E-commerce operational processes, including order flow, product availability, pricing, promotions, fulfillment coordination, and Back Office processes.
• Identify operational bottlenecks, process gaps, and recurring issues and work with relevant teams to implement effective solutions.
• Identify and evaluate new E-commerce growth opportunities, including new sales channels, commercial partnerships, products, services, and customer acquisition opportunities.
• Analyze market trends, competitors, customer behavior, and E-commerce benchmarks to identify business growth opportunities.
• Identify business and operational challenges and translate data and insights into actionable commercial and operational solutions.
• Collaborate closely with E-commerce, Operations, CRM/Marketing, Product, and Technology teams and follow up on the implementation of commercial, technical, and operational requirements.
• Prepare accurate and timely commercial and E-commerce performance reports and analyses and provide actionable recommendations to management.

Key Performance Indicators (KPIs)

• Sales / GMV target achievement
• Revenue growth
• Order growth
• Average Order Value (AOV)
• Conversion rate
• Product & category performance
• Promotion & campaign effectiveness
• Website / E-commerce funnel performance
• Improvement and reduction of operational process errors
• Operational issue resolution time and quality
• Number and quality of identified E-commerce growth opportunities
• Value generated from new partnerships and commercial opportunities
• Accuracy and timeliness of E-commerce reports and analyses

Required Skills & Competencies

• Strong understanding of E-commerce, online sales, commercial, and digital business concepts.
• Strong analytical skills and the ability to analyze E-commerce and sales data and translate insights into decisions and actions.
• Ability to monitor and improve E-commerce sales funnels, website performance, and customer journeys.
• Ability to design, document, and optimize E-commerce and business processes.
• Strong understanding of online sales operations, including product, pricing, promotions, orders, and Back Office processes.
• Ability to identify and evaluate business and E-commerce growth opportunities.
• Ability to analyze market trends, competitors, and customer behavior.
• Strong problem-solving and operational execution skills.
• Strong negotiation and relationship-building skills with internal stakeholders and external business partners.
• Familiarity with website structures, E-commerce platforms, Back Office systems, CRM, and online sales processes.
• Ability to communicate commercial, business, and operational requirements effectively to Product and Technology teams.
• Strong project coordination and cross-functional collaboration skills.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Management, Marketing, Economics, Industrial Engineering, or a related field.
• 2 years of experience in E-commerce, online sales, commercial, digital business, operations, business development, or related fields.
• Hands-on experience in E-commerce or online retail environments is preferred.
• Experience working in data-driven and digital business environments is a plus.
• Experience with E-commerce platforms, Back Office systems, CRM, analytics tools, or online sales operations is a plus.
• Experience in healthcare or pharmaceutical businesses is considered a plus, but is not required.