5 day a week
-
-
این فرصت شغلی چقدر برای من مناسب است؟
501 - 1000 employees
Consumer Goods / FMCG
Branch of non - Iranian company / Embassy
1866
Nescafe, Fitness, Coffee Mate, Nesquik, Lion Cereals, NanKid, Friskies, Perrier, Pure Life, Chocapic
Privately held
توضیحات بیشتر
key Requirements
3 years experience in similar position Microsoft Word - Intermediate
Microsoft Excel - Intermediate
Microsoft Powerpoint - Intermediate
language English-AdvancedJob Description
POSITION SNAPSHOT
Location: Head Office / Tehran / Iran
Company: Nestlé
Full-time
POSITION SUMMARY
To manage the order-to-cash end-to-end process, delivering the agreed service levels (total availability) and optimizing the cost to serve.
A DAY IN THE LIFE…
Demand Capture:
- Complete and resolve all demand capture failures
- Discover any unexpected problems and raise them to the manager
- Capture orders manually in the system if needed
Order Fulfilment:
- Create deliveries
- Ensure all orders are fulfilled correctly based on availability
- Manage delivery creation issues in collaboration with relevant stakeholders
- Close open lines in collaboration with the demand planner
Billing:
- Send PDFs of invoices to customers on a weekly basis
Returns and Refusals:
- Capture and register return and refusal requests
- Use reason code methodology to appropriately record root causes
Other responsibilities:
- Provide 360 visibility on the status of orders to customers and internal teams
- Ensure regular monitoring of open orders as per steps and frequency defined in SOP (Standard Operating Procedures) and Standard Routines
- Identify, analyze, and initiate the escalation process based on the escalation criteria
- Participate in operational review meetings and contribute to continuous improvement of processes for a more efficient exception management process meeting all internal and external KPIs
What will make you successful?
- Good knowledge of Microsoft Office (Word/Excel/PowerPoint)
- Experience working with any ERP system is an advantage (SAP, 1C)
- Fluency in English (verbal and written)
- Experience in supply chain, customer service, call centre, or material handling
- Strong communication skills with stakeholders
- Passion for learning new skills
- Analytical mindset
- Strong desire to develop trust and long-term relationships
- Proactiveness for service improvements and responsiveness to customer demands
- Ability to work under stress and pressure
- Ability to make the right decisions
Location: Head Office / Tehran / Iran
Company: Nestlé
Full-time
POSITION SUMMARY
To manage the order-to-cash end-to-end process, delivering the agreed service levels (total availability) and optimizing the cost to serve.
A DAY IN THE LIFE…
Demand Capture:
- Complete and resolve all demand capture failures
- Discover any unexpected problems and raise them to the manager
- Capture orders manually in the system if needed
Order Fulfilment:
- Create deliveries
- Ensure all orders are fulfilled correctly based on availability
- Manage delivery creation issues in collaboration with relevant stakeholders
- Close open lines in collaboration with the demand planner
Billing:
- Send PDFs of invoices to customers on a weekly basis
Returns and Refusals:
- Capture and register return and refusal requests
- Use reason code methodology to appropriately record root causes
Other responsibilities:
- Provide 360 visibility on the status of orders to customers and internal teams
- Ensure regular monitoring of open orders as per steps and frequency defined in SOP (Standard Operating Procedures) and Standard Routines
- Identify, analyze, and initiate the escalation process based on the escalation criteria
- Participate in operational review meetings and contribute to continuous improvement of processes for a more efficient exception management process meeting all internal and external KPIs
What will make you successful?
- Good knowledge of Microsoft Office (Word/Excel/PowerPoint)
- Experience working with any ERP system is an advantage (SAP, 1C)
- Fluency in English (verbal and written)
- Experience in supply chain, customer service, call centre, or material handling
- Strong communication skills with stakeholders
- Passion for learning new skills
- Analytical mindset
- Strong desire to develop trust and long-term relationships
- Proactiveness for service improvements and responsiveness to customer demands
- Ability to work under stress and pressure
- Ability to make the right decisions
Job Requirements
Gender
Men / Women
Language
Software
ثبت مشکل و تخلف آگهی
ارسال رزومه برای نستله ایران