We are looking for a **Senior UX Researcher** to join our UX Research team. This position is responsible for leading end-to-end research across complex product domains, translating qualitative and quantitative evidence into actionable product insights, and influencing product strategy and user experience decisions

Key Responsibilities:

• Lead end-to-end UX research initiatives, from defining research objectives and questions to selecting methodologies, conducting research, synthesizing findings, and communicating actionable recommendations.
• Structure ambiguous product and user problems using qualitative research, behavioral data, and business context to identify key opportunities and experience gaps.
• Design and conduct qualitative and quantitative research using appropriate methodologies, including user interviews, usability testing, contextual inquiry, surveys, and behavioral analysis.
• Synthesize qualitative, quantitative, and behavioral evidence into clear insights, identifying patterns, contradictions, and implications for product decisions.
• Partner closely with Product, Design, Data, Engineering, Operations, Commercial, CRM, and Support teams to influence product strategy and experience decisions.
• Lead discovery and validation for complex user journeys and evaluate solutions across different user states, edge cases, and scenarios.
• Communicate research findings through clear, evidence-based narratives and drive alignment across cross-functional stakeholders.
• Improve research practices, documentation, and knowledge-sharing processes while mentoring researchers and embedded research partners.=

Qualifications:

• Bachelor's or Master's degree in Management, Psychology, Sociology, Anthropology, Industrial Engineering, Design, or a related discipline.
• At least 5 years of professional experience in UX research, user research, product research, or a closely related field.
• Demonstrated experience independently leading end-to-end research projects, including complex or multi-method studies.
• Strong expertise in qualitative and quantitative research methodologies, with the ability to select appropriate methods based on research objectives.
• Strong ability to structure ambiguous problems, formulate research questions, and translate findings into actionable product recommendations.
• Strong data literacy and ability to synthesize qualitative insights with quantitative and behavioral data.
• Demonstrated ability to communicate research findings clearly and persuasively to technical and non-technical stakeholders.
• Strong cross-functional collaboration, stakeholder management, and problem-solving skills, with the ability to influence decisions through evidence.