ABOUT THE ROLE
We are looking for a Commercial Account Manager to join our Commerce team and help grow our marketplace business. In this role, you will be responsible for building strong commercial relationships with suppliers, expanding our product portfolio, and driving revenue growth across our platform. You will work closely with Operations, Supply Chain, Marketing, and Product teams to ensure partners succeed and sales continue to grow.

KEY RESPONSIBILITIES

Vendor Onboarding & Succession
- Identify, evaluate, and onboard new suppliers and marketplace vendors to expand our product portfolio.
- Manage vendor succession planning and lifecycle transitions, ensuring business continuity and minimizing operational risks associated with supplier dependencies.
- Develop and execute strategic transition plans for underperforming or exiting vendors, ensuring seamless replacement or alternative sourcing strategies.
- Build and maintain long-term, trust-based relationships with key business partners.
- Negotiate commercial terms and partnership agreements, particularly during contract renewals or strategic transitions.
- Continuously monitor supplier performance, proactively identifying at-risk partners and driving corrective actions or succession triggers.

Commercial Growth
- Increase the number of active suppliers and products through targeted onboarding efforts.
- Optimize the supplier portfolio by strategically managing vendor lifecycles, including targeted succession planning to foster a healthy, competitive, and resilient marketplace ecosystem.
- Identify new revenue opportunities within the existing partner base and through new vendor acquisitions.
- Analyze competitors and market trends to anticipate supply chain disruptions and inform succession roadmaps.
- Collaborate with Marketing to launch sales campaigns.
- Work with Supply Chain to ensure product availability, especially during vendor transitions.

Performance Management
- Monitor sales performance by supplier.
- Track KPIs and prepare weekly business reports.
- Identify underperforming partners and develop performance improvement plans, escalating to succession planning when necessary.
- Recommend pricing and assortment optimizations to strengthen vendor health.

QUALIFICATIONS

Required
- 2+ years of experience in Account Management, Business Development, Category Management, Procurement, or E-commerce.
- Strong negotiation and communication skills.
- Excellent analytical and problem-solving abilities.
- Experience working with AI.
- Ability to manage multiple projects simultaneously.

Preferred
- Bachelor's degree in Business, Management, Marketing, Industrial Engineering, or a related field.
- Experience working with online marketplaces.
- Experience in E-commerce.
- Familiarity with CRM and ERP systems.
- Knowledge of sales analytics and reporting.

SKILLS

- Commercial Negotiation
- Relationship Management
- Business Development
- Vendor Onboarding
- Vendor Lifecycle & Succession Management
- Risk Assessment & Business Continuity Planning
- Marketplace Operations
- Analytical Thinking
- Data-driven Decision Making
- Communication
- Time Management
- Presentation Skills

KEY PERFORMANCE INDICATORS (KPIs)

- Vendor activation rate
- Vendor retention rate
- Vendor succession readiness index (e.g., % of strategic vendors with documented backup/succession plans)
- Vendor health & performance score (early warning indicators)
- Growth in supplier sales (GMV)
- Number of active SKUs

WHAT SUCCESS LOOKS LIKE

Within the first 90 days, you will:
- Successfully onboard new suppliers and marketplace vendors.
- Develop a robust vendor succession framework and risk-mitigation strategy for our key strategic suppliers.
- Identify and analyze the top 5 supply risks, creating actionable contingency and succession plans for each.
- Improve product assortment and active SKU count.
- Establish a regular supplier performance review process that includes clear succession triggers.
- Identify commercial opportunities that contribute to measurable revenue growth while securing long-term supply stability.

WHY JOIN US?

You'll play a key role in building a modern commerce organization that operates as a dynamic marketplace platform. This position offers the opportunity to work directly with leadership, influence business strategy, and help shape the future growth of our commerce ecosystem—with a strong focus on both expansion and long-term resilience.