Service Activation Specialist

DigiExpress is looking for a detail-oriented and proactive Service Activation Specialist to join our Business Development team.

In this role, you will be responsible for executing and monitoring service activation processes, ensuring requests are processed accurately and within defined SLAs. You will work closely with cross-functional teams to ensure smooth onboarding, service readiness, and timely resolution of operational issues.

Key Responsibilities

• Execute service activation activities in line with defined processes, SOPs, and SLAs.
• Process activation requests accurately and within agreed timelines.
• Follow up on pending requests and ensure timely completion of activation activities.
• Review activation data and required documentation for accuracy and completeness.
• Update CRM and operational systems with accurate activation status and relevant information.
• Identify data discrepancies, missing information, and operational issues and follow up with relevant stakeholders.
• Monitor assigned activation cases and ensure compliance with defined SLAs.
• Identify delays and operational blockers and escalate issues to the Service Activation Supervisor when required.
• Coordinate with Sales, Operations, IT, Product, Finance, and Support teams to complete activation processes.
• Communicate activation status, requirements, and potential issues clearly to relevant stakeholders.
• Provide feedback on recurring issues and process inefficiencies.
• Support continuous improvement initiatives related to service activation and operational processes.
• Maintain accurate records of activation activities and contribute to daily and periodic operational reports.

Requirements

• Bachelor's degree in Business, Management, Industrial Engineering, IT, or a related field.
• 3 years of experience in service activation, operations, customer onboarding, or similar roles.
• Familiarity with CRM and operational systems is an advantage.
• Good understanding of operational processes and SLA management.
• Strong attention to detail and data accuracy.
• Strong follow-up and time management skills.
• Ability to manage multiple requests and priorities simultaneously.
• Good communication and cross-functional collaboration skills.
• High sense of ownership and accountability.
• Ability to identify operational issues and escalate them appropriately.