Job Description:
• Make daily outbound and inbound phone calls to international clients.
• Communicate professionally and confidently with English-speaking customers.
• Build and maintain strong, professional relationships with clients.
• Follow up with customers regarding their requests, needs, and ongoing interactions.
• Provide clear and accurate information and ensure a smooth customer experience.
• Handle customer communication professionally and escalate cases when necessary.
• Record and update customer interactions and relevant information in the CRM.
• Work closely with the team to ensure consistent and high-quality customer service.
• Complete assigned daily calls and tasks according to the team’s performance standards.

Compensation & Benefits:
• Monthly performance-based bonuses based on individual and team performance.
• Career growth and promotion opportunities.
• Professional, dynamic, and energetic working environment.
• Working hours: 09:50 AM – 06:00 PM, 6 days a week (Thursday until 02:00 PM).
• Fully on-site position.
• Three-month contracts + Social Security insurance.
• Initial training provided at the company during working hours.

Requirements:
• Age: 20–35.
• Minimum high school diploma.
• Fluent English with an exceptionally strong American or British accent.
• Near-native pronunciation and outstanding spoken English are mandatory.
• A polished, natural, and highly professional accent is a MUST — your English should sound genuinely impressive on the phone.
• Extensive English vocabulary and the ability to communicate naturally across different situations.
• Excellent verbal communication and interpersonal skills.
• High energy, positive attitude, and professional phone manner.
• Strong customer-oriented mindset.
• Excellent teamwork and collaboration skills.
• Ability to communicate confidently with international clients from different backgrounds.
• Basic knowledge of ICDL and CRM systems.
• Previous experience in customer relations, call centers, customer support, or similar roles is an advantage.
• Familiarity with financial markets is considered a plus.

Important:
This is a phone-based customer relations position. Strong spoken English, pronunciation, accent, vocabulary, and communication skills will be evaluated during the interview process.
Candidates must be comfortable handling professional conversations entirely in English.
After the initial CV screening, shortlisted candidates will participate in two interview stages, including an English speaking and communication assessment.