About SnappPay
SnappPay is the first and leading BNPL provider in Iran, started in 2020. We are leveraging Financial Technologies to reshape Iranians’ experience of consumer credit. Supporting Snapp Group’s mission of enhancing Iranian people's quality of life through Internet services, SnappPay’s mission is to bring financial freedom to all Iranians by providing them with better, smarter, and more efficient solutions for payment and shopping.
About the Role
We are looking for a Merchant Support Specialist during the evening hours to manage and retain onboarded and potential social commerce merchants by ensuring operational excellence and consistent support across active categories.
Responsibilities
Serve as the primary contact point for active and potential Social Commerce merchants
Support merchant activity (contracts, payment, SLA compliance) through direct communication
Conduct regular check-ins with merchants to collect feedback, identify pain points, and upsell new features or campaigns
Support merchants in adopting SnappPay’s BNPL features and best practices to boost order volume and customer trust
Coordinate with Finance and Support teams for settlement accuracy and dispute resolution
Track merchant satisfaction and retention metrics; initiate reactivation plans for low-performing or inactive merchants
Document success stories, insights, and improvement recommendations for cross-functional reporting
Requirements
Strong communication skills (verbal and written)
Familiarity with Instagram business pages, e-commerce platforms, and local social commerce dynamics
Disciplined in documentation
Customer-centric mindset with resilience in handling objections
Teamwork, attention to detail, and the ability to work under weekly performance cycles
Ability to handle wage situations
Working Days and Hours
Saturday to Friday: 16:00 to 22:00 PM
One permanent day off during the week (non-weekend)
The position is on-site during the first month and hybrid thereafter.