About SnappPay
SnappPay is the first and leading BNPL provider in Iran, started in 2020. We are leveraging Financial Technologies to reshape Iranians’ experience of consumer credit. Supporting Snapp Group’s mission of enhancing Iranian people's quality of life through Internet services, SnappPay’s mission is to bring financial freedom to all Iranians by providing them with better, smarter, and more efficient solutions for payment and shopping.

About the Role

We are looking for a Merchant Support Specialist to manage and retain onboarded and potential social commerce merchants by ensuring operational excellence and consistent support across active categories.

Responsibilities

• Serve as the primary contact point for active and potential Social Commerce merchants
• Support merchant activity (contracts, payment, SLA compliance) through direct communication
• Conduct regular check-ins with merchants to collect feedback, identify pain points, and upsell new features or campaigns
• Support merchants in adopting SnappPay’s BNPL features and best practices to boost order volume and customer trust
• Coordinate with Finance and Support teams for settlement accuracy and dispute resolution
• Track merchant satisfaction and retention metrics; initiate reactivation plans for low-performing or inactive merchants
• Document success stories, insights, and improvement recommendations for cross-functional reporting

Requirements

• Familiarity with Instagram business pages, e-commerce platforms, and local social commerce dynamics
• Teamwork, attention to detail, and the ability to work under weekly performance cycles
• Customer-centric mindset with resilience in handling objections
• Strong communication skills (verbal and written)
• Disciplined in documentation
• Ability to handle vague situations