MVNO Technical Operations Specialist

We are looking for an MVNO Technical Operations Specialist to take technical ownership of telecom-related operations and act as the technical interface between our organization, MVNO platform/service providers, the host MNO, and our internal technology and product teams.

The person will be responsible for investigating telecom incidents, coordinating troubleshooting across multiple parties, following technical tickets through resolution, supporting the design of telecom-related product features, and helping ensure the reliability and quality of our mobile services.

This role requires a strong understanding of mobile telecom concepts combined with sufficient knowledge of software systems, APIs, integrations, and operational processes.

Responsibilities

• Manage communication, tickets, and technical follow-ups with the MVNO service provider (JSC).
• Coordinate with the host MNO when network/operator involvement is required.
• Work closely with internal Engineering, Product, QA, DevOps, Support, and Call Center teams.
• Analyze and troubleshoot telecom-related incidents such as activation, provisioning, voice, SMS, mobile data, SIM/eSIM, packages, balance, roaming, and subscriber-status issues.
• Identify the responsible system or party and follow incidents through resolution.
• Escalate critical or unresolved issues and track provider SLA and response quality.
• Participate in root-cause analysis and help prevent recurring issues.
• Support Product and Engineering teams in designing telecom-related features and service flows.
• Assist with testing and validation of telecom integrations and new services.
• Maintain basic technical documentation, troubleshooting guides, and known-issue records.
• Help define service monitoring, operational KPIs, and escalation procedures.

Required Knowledge & Experience

• 3+ years of experience in telecom, MNO, MVNO, telecom operations, or related areas.
• Good understanding of mobile telecom concepts such as SIM/eSIM, IMSI, MSISDN, provisioning, voice, SMS, data, APN, charging/billing, roaming, and subscriber lifecycle.
• Basic understanding of APIs, HTTP, JSON, logs, databases, Linux, networking, and software integrations.
• Experience working with ticketing systems and external technical providers.
• Strong troubleshooting and analytical skills.

Soft Skills

• Strong ownership and follow-through.
• Clear technical communication.
• Ability to coordinate multiple internal and external teams.
• Good problem-solving and documentation skills.
• Ability to work effectively during critical incidents.
• Proactive approach to identifying and resolving recurring problems.

Preferred Background

• Familiarity with Full MVNO environments is highly preferred.
• Previous hands-on experience with JSC MVNO platform is highly preferred.
• Experience with telecom BSS/OSS, provisioning platforms, charging/billing systems, eSIM, mobile number portability, telecom APIs, or incident management is an advantage.