Job Description
We are looking for a highly motivated and dedicated IT Help Desk Specialist to support the IT team at Azki. As an IT Help Desk Specialist, you will be responsible for responding to queries in person and over the phone, assessing and diagnosing computer hardware and software problems, and implementing effective solutions. You may also be required to provide basic computer training, modify hardware systems, install computer peripherals, and perform basic computer maintenance.
Responsibilities:

• Manage the installation and maintenance of hardware and software, including workstations, multimedia displays, and video conferencing systems.
• Build the printing and scanning knowledge base and train staff as needed.
• Manage tickets, follow-up actions, and close issues.
• Write and edit “How-To” training manuals.
• Train other staff on troubleshooting and diagnosing problems.
• Participate in the team’s on-call rotation.
• Work in a mixed tech stack and multi-vendor environment.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a similar field.
• At least 1+ years of experience in IT Support or Help Desk.
• Proficiency with Mac/Windows/Linux operating systems.
• Knowledge of Network+ and A+.
• Familiarity with Microsoft Services (AD, DNS, DHCP, …).
• Ability to diagnose and resolve basic technical issues.
• Basic understanding of networking protocols and troubleshooting.
• Good English communication skills.
• Linux+, CCNA, MCSA, and MikroTik are advantageous.
• Participate in 24/7 support and on-call rotation, including incident management duties.